Unidad de Posgrados FCA

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End date: 2019Subject: search.filters.subject.CALIDAD

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    Indicadores de medición como herramienta para evaluar emprendimientos generados con el Crédito de Desarrollo Humano
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gestión Empresarial basado en Métodos Cuantitativos., 2018) Morales Pazmiño, Klever Alfonso; Pérez Cadena, Jaime Oswaldo
    The evaluation of entrepreneurship programs and policies is a task of great importance given that it must provide a better use of public resources in promoting the creation of companies and the development of the economy of the rural sector. The generation of enterprises is essential for the development of a community, parish, canton, province and therefore of a nation, since, through the creation of companies and sources of employment, it lends itself to economic growth. For this it is necessary that the entrepreneur has a financing or own capital to meet the objective of a business. The main objective of this study is to construct indicators based on multivariate statistical methods considering the variables: location of the enterprise, ethnic group to which the entrepreneur belongs, amount invested, level of education of the entrepreneurs, number of children of each family, which will allow to characterize the success of the enterprises in particular of the beneficiaries of the province of Morona Santiago. Due to the complexity of the characteristics related to the success of the enterprises, multivariate statistical methods have been used with the objective of recognizing some explanatory pattern or structure and, in addition, to pose hypotheses for later studies. Based on the exploratory Factorial Analysis as confirmatory, indicators of efficiency, effectiveness, quality and economy have been constructed that will allow evaluating the enterprises in particular those that were created with the credit.
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    Diseño del procedimiento de reclutamiento y selección de personal bajo Normas ISO para el mejoramiento de la producción de las Empresas Carroceras de la Provincia de Tungurahua.
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gestión del Talento Humano., 2018) Cobo Moya, Cristhian Mauricio; Ballesteros López, Leonardo Gabriel
    The present investigative work was carried out in the company Davmotor Cia. Ltda. Located in the city of Ambato, a company dedicated to the construction of bodies, especially buses. To establish the diagnosis regarding the processes of recruitment and selection of personnel for the specific area of production, contact was made with the personnel of the area and the managers of the company. The methodology was applied with the qualitative and quantitative approach, since the staff analyzed their perception of the processes and also resorted to the analysis of statistical data of personnel requirements for the area, data that were taken in the company, becoming a field investigation. For the development of the work, it was important to locate bibliographical research on the subject. The data was collected through the survey technique, for which it was necessary to meet with the production staff and the managers an interview was applied. The proposal to establish recruitment and selection procedures for production, contributes to establish clear parameters of knowledge, skills and experience in the area of construction of bodies, allowing the company to summon the appropriate personnel to integrate their work team, who will sustain the quality and service provided by Davmotors Cía. Ltda.
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    Modelo de gestión del talento humano y el desempeño laboral de los servidores de la Universidad Técnica de Machala.
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gestión del Talento Humano., 2018) Correa Anchundia, Walter Eduardo; Mancheno Sáa, Marcelo Javier
    The research work that was conducted at the Technical University of Machala, responds to the need to contribute and improve the work performance of the employees of the Technical University of Machala through the proper talent management. The research has a bibliographic and documentary source related to the two variables in order to obtain the theoretical foundation, as a basis for the beginning of the research work. The methodology used for the present investigation was a qualitative and quantitative approach, and the data analysis was performed in the UTMACH to 273 employees that correspond to the representative sample of the total number of employees that are in the Institution. The compilation data was carried out through surveys using a standardized questionnaire as a tool, where the correlation between the two variables, the management model and the work performance, could be established. The compilation data, contingency tables, bar graph, statistical analysis (Chi - square test) were evaluated. The management model proposal is establishing processes in which different stages must be met, with emphasis on human and social development. The improvement of its resource in basic induction processes, career plan, evaluation, training and continuous training of its servers, on a par with the strategies and institutional development must be implemented, where the Institution may generate efficient and effective communication to strengthen the achievement of the objectives
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    Gestión del talento humano y la calidad de servicios en el Ministerio del Ambiente Sede Provincia de Napo
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gestión del Talento Humano., 2018) León Lara, Roxana Elizabeth; Sevilla Galarza, María Soledad
    Human talent has increasingly become visible in public entities, linked to the importance of providing citizens with services with quality and warmth. The present investigation is based on the study of Hunan Talent Management and the quality of services, in the Ministry of the Environment, Napo Province, because of its nature as a public entity, its main business name is to provide service to users who live in the cantons that make up the province of Napo in the environmental management competition. The research work has an emphasis on generating improvement strategies in the quality of service to the user based on a human talent management model whose research focus is qualitative- quantitative. The main contribution is part of the bibliographic information that contributes with important concepts, similar works and research based on quality and service. As a data collection technique and surveys were applies to 86 servers of the Ministry of the Environment, province of Napo, corresponding to one hundred percent of its personnel, in the same way surveys were applied to 244 users belonging to the sample, obtaining in this way the primary information, the analysis is based on the application of Cronbach’s alpha in the 0.907 that demonstrates the high reliability of the applied survey, contributing the analysis of Pearson´s correlation variance in a 0,695, thus demonstrating the nobility between the variables: human talent management and quality of service. The statistical analysis allowed identifying the problem areas in the service as: training, induction, motivation, among others. Finally, the research work proposes strategies in the creation of a code of institutional ethics, a training plan, recover institutional values and implement suggestions boxes, all aimed at improving the quality of services to the user
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    Factores críticos que afectan la calidad del proceso productivo de la confección en el Sector Textil
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gestión Empresarial basado en Métodos Cuantitativos, 2018) Brito Del Pino, Dolores Ximena; Eugenio Torres, Carlos Javier
    The Association ASOPROTEXVIN, has been dedicated to the production and marketing of T-shirt type shirts, for men, women, boys, girls, for 10 years, during which time it has the need to control the critical effects that affect the quality of the processes productive. For this reason, the present research work has focused on conducting a study to identify the critical factors that affect the quality of the jersey of the shirt that can offer quality products, in order to obtain quality products and position the brand of the association. The data obtained through field research and selection indicate the factors that affect the quality of the production processes are: the variability of sizes, the variability of tones, spots, among others, the same ones that occur due to the non-existence of procedures that order the activities that each operator must perform in their work area. Thus, the resulting proposal is aimed at the design of the standardization of production processes, with the aim of eliminating critical factors that affect the quality of production processes, in the same as describing the activities to be carried out, safety measures, the records where you must write down, each activity carried out according to the procedure. The improvements achieved in the pilot test were evidenced.
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    La calidad del proceso productivo y la aplicación del control estadístico en el sector de la confección textil
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gestión Empresarial basado en Métodos Cuantitativos, 2017) Ormaza Morejón, Maricela Fernanda; Carrillo Hernández, Jorge Iván
    In the present research work is detailed in a comprehensive manner the application of Statistical Quality Control (SQC) in the process of making T-shirts and their impact on customer satisfaction (quality). Throughout the study, the statistical comparison of the effect of the SQC on the main variables of purchase impact on the client is made, such as the final lengths of the garment of the main components of the garments: sleeves, length and width, between: 1. The state or initial situation of the quality of shirts (process without the implementation of statistical quality control) and 2. The improved condition of the quality of shirts (process, after the implementation of statistical quality control). For this purpose, the calculation of the process capacity indexes is taken as a function of the permitted variability and the objective value defined in the design specifications (voice of the client), among them: the Potential Capacity of the process (Cp), the Potential inverse potential (Cr), Potential capacity with respect to process centering (Cpk), Process centering (K), Taguchi index (Cpm) and comparing them in the two instances mentioned above (process without statistical control of the quality and process implemented the statistical control of the quality). The elaboration and comparison of the graphic quality tools is included in this stage: statistical control chart and the process capacity normality histogram. The results are evident, since a considerable improvement of the quality of the process was obtained, as the percentage and the number of defective units were reduced, basically based on the reduction of the variability and the centering of each process, and the influence is statistically demonstrated of statistical quality control to improve customer satisfaction. As a final part, a Statistical Quality Manual for continuous variables is designed, applied to the company's T-shirt production process, based on the DMAIC continuous improvement methodology, which incorporates tools such as: statistical control chart Xbarra, chart R, the histogram of process capacity, automatic sheets for calculating capacity indexes, among others, with the aim of maintaining the improvement achieved and ensuring compliance with the quality of quantitative variables.
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    Evaluar la calidad de atención y la relación con la satisfacción del usuario externo final de la red pública integral de salud, en SOLCA Tungurahua en el servicio de hospitalización
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Barahona Alvear, Sandra Elizabeth; Villalba Miranda, Raúl Francisco
    Introduction: By the rise of the competition, quality should be the goal that the entire company, service or product reach, if you want to have the consumer, customer or user acceptance, which does not differ in the health sector, where it is indispensable. Establish the quality of the services, and as you have acknowledged that the patient's perspective is a fundamental pillar in this process, it is very feasible to assess the satisfaction of the user of SOLCA Tungurahua's health services as a means to determine their quality. Objective: To determine the satisfaction of the end user of the RPIS has a relation with the quality of the health services of SOLCA Tungurahua, in hospitalization, in 2014. Design: We analyzed the data taken from the satisfaction survey of the MSP, performed A Patients hospitalized in SOLCA Tungurahua, so it is retrospective, and in addition, this is a snapshot of reality at a set time, is observed and cross-section study. xvii Patients: The MSP derived 3352 patients to SOLCA Tungurahua, in 2014, who answered the satisfaction survey, being this the population of the present study. From which 345 surveys were extracted, which are the example of this work. Results: Of the 345 people who completed the surveys, 69 percent were patients. The mean age was 55.12 years, being the largest percentage of the group over 60 years old with 38.8 percent. 77.4 percent were women. 76.2 percent of the patients treated at SOLCA belonged to the MSP. 80.58 percent waited less than 30 minutes before bed testing. 87.5 percent rated the deal awarded as very good. At 88.99 percent if you were given duties and rights as patients. Of 91.88 percent of the patients were given information about the procedures performed, 93.62 percent of the patients received informed consent prior to performing any procedure, and 91.88 percent of whom recommended this institution. Conclusions: With a 95 percent safety, it is demonstrated that the quality of the health services of the borrower SOLCA Tungurahua is related to the satisfaction of the final f user derived from the RPIS, in the year 2014.
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    La comunicación organizacional y la calidad en el servicio de los servidores públicos del IESS Hospital General Ambato
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Paredes Aldas, Liborio Hernán; Gamboa Salinas, Jenny Margoth
    The present research is focused on two factors: the organizational communication and the quality in the service of public servants, for which a bibliographic, descriptive and field study was carried out to determine the state of the organizational communication in the IESS Hospital Ambato, institution with more than 79 years in the service of the health of the affiliated people of Tonga. In chapter I, the topic, the analysis and analysis of the problem, the justification and the objectives of the research are detailed in chapter II, the theoretical framework is established, in chapter III, the methodology, the population, the sample and the data collection plan, later in chapter IV, the information obtained through the research instrument is analyzed and interpreted: the questionnaire was also tested by a test statistic (Chi Square). Chapter V details the conclusions and recommendations in relation to the information obtained during the investigative process. In Chapter VI, the proposal is presented: organizational communication system for the IESS General Hospital Ambato. As a primary result, it was determined that it is necessary to develop an efficient organizational communication system to improve the quality of the service offered by the health professionals of this institution. To this end, it is necessary to streamline processes, guide staff and affiliates, resources, strengthen integration and teamwork so that services are delivered in the shortest time, the highest quality and the best possible experience.
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    El modelo SERVQUAL de calidad en el servicio del sistema de distribución de medicamentos por dosis unitaria y el nivel de aceptación de los usuarios del servicio de pediatría del Hospital José María Velasco Ibarra, de la ciudad de Tena
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Ortiz Udeo, Alex Fabián; Ballesteros López, Leonardo Gabriel
    The present study aims to quantitatively measure the quality of service and the level of acceptance of the users of the pediatric service of the Hospital José María Velasco Ibarra, in the city of Tena, which began operations in 1986, belongs to the according to the level of care, ie all the specialized outpatient care services and services and those requiring hospitalization services, the pharmacy meets the needs of its users through information, separation, provision, acquisition, inspection, dispensing, medication , the research is field with a mixed approach, that is to say qualitative and quantitative, qualitative because it requires the identification of causes, satisfaction, preferences and quality of service, it is also quantitative because scales, formulas and statistics are used when tabulating the surveys and to verify the hypotheses, in terms of its modality, it is in function both from the collection of data and from the characteristics of the same, starting with documentary research, as it analyzes internal laws, regulations, trades, reports and documents in relation to the system of drug distribution per unit dose and the questionnaires themselves servqual, is also field research as questionnaires are applied to users of the pediatric service of the Hospital José María Velasco Ibarra, Tena city, in addition to observations to the internal processes that are generated within the area and likewise it is characterized as exploratory because it is necessary to identify and measure research variables such as quality of service, which has not been measured before, highlighting facts and important factors. The servitud model was applied, determining that there are four components that are above the threshold of satisfaction, that is, in terms of tangible elements, safety, reliability and empathy, perceptions exceed expectations, recognizing these circumstances as quality, on the other side in terms of responsiveness, perceptions do not exceed expectations so there is opportunity for improvement. In order to improve the quality components that do not exceed the expectations of the users, a Service and Customer Service Manual based on the Disney Service Model was designed, applied to the pediatric service of the José María Velasco Ibarra Hospital, in the City of Tena, for which users were sequentially identified, averaging 71, their needs were determined and indicators were developed to measure quality.
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    Calidad en el servicio de salud y la satisfacción de los usuarios externos en el Área de Emergencia del Centro de Salud Tipo B Patate
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Escobar Rivera, Marco Vinicio; Jiménez Silva, Walter Ramiro
    The physical and emotional well-being of the human being is one of the main priorities of the health sector, in times past no existence equal rights for effort not all sectors had access to health law was violated by the lack of equality And mainly the economic deficiencies of the population, nowadays the rights of health are seen as a necessity which must be given a timely response also to it also the development of a nation. Unfortunately the economic situation that the country visibly affects the health sector that we do not have the supply of medical supplies necessary to provide quality care to people who require care, the infrastructure of a health center is not always subject to A The needs of the community, the lack of personal doctor for the various pathologies all this adds a set of adversities in the health sector. However, men seeking strategies to provide quality interventions to users through techniques such as the implementation of codes of ethics, the manual of comprehensive health care (MAIS), and personal health training for the purpose of Give answers to the community. Thus, the satisfaction of users has not been affected by any of their expectations when they are taken care of in the area of health, so if we emphasize the situation in the emergency area.