Ingeniería en Sistemas, Electrónica e Industrial

URI permanente para esta comunidadhttp://repositorio.uta.edu.ec/handle/123456789/1

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Gestión por procesos en una clínica veterinaria para la mejora del servicio al cliente
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Ingeniería Industrial., 2026-07-03)
Tarapues Garcia, Stalin Javier
;
Rosero Mantilla, César Aníbal
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Ingeniería Industrial.
The Vet Cirujano Veterinary Clinic traditionally operated under an empirical management system, which led to variability in service delivery. Given this situation, this research proposes a process-based management model grounded in a procedures manual. The objective is to formally structure responsibilities, inputs, outputs, and operational controls, adapting human healthcare hospital management methodologies to the veterinary environment to guarantee consistent, high-quality service focused on customer care. The project began with gathering information using SIPOC diagrams to understand the current operational processes. Next, an ISO 9001:2015 checklist was applied to identify critical gaps and opportunities for improvement. Based on this information, process characterization sheets were developed, which served as the technical basis for creating the final procedures manual. The proposed model standardized activities and established traceability mechanisms for managing complaints and reducing operational errors. By eliminating improvisation, the client receives consistent, high-quality care regardless of external factors. In other words, the document provided the clinic with a solid database for implementing continuous improvement processes and service satisfaction standards.
Modelo de Gestión por procesos con enfoque en buenas prácticas avícolas en la empresa EGGFARM.
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Ingeniería Industrial., 2026-01)
Valle Pinos, Joel Alexander
;
Ureña Aguirre, Jeanette del Pilar
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Ingeniería Industrial.
This research develops a process management model focused on Good Poultry Farming Practices (GPP) for EGGFARM, a company dedicated to commercial egg production in the province of Tungurahua. The study arose from the need to organize, document, and standardize production activities, as well as to evaluate the level of compliance with GPP regulations. The methodology used was based on interviews, direct observation, and document analysis, integrated under the PDCA cycle (Plan, Do, Check, Act) to identify, structure, and improve the processes involved in the production line. This approach made it possible to identify inputs, outputs, responsible parties, controls, and performance indicators for each operational and support process. The assessment of GHP compliance, using the official Agrocalidad Checklist, determined an overall compliance rate of 73.18%. By category, 94.64% compliance was achieved in infrastructure, 82% in biosafety, 90% in animal welfare, 90% in environmental management, and 60% in documentation and records, showing that the main gap is related to the absence of formally structured documents. As a result, a procedures manual was developed, along with characterization sheets, a process map, and indicators aligned with GAP requirements. This tool strengthens standardization, traceability, and operational control and prepares EGGFARM for future audits and certification processes.
Diseño de un sistema de gestión según la Norma Iso/Iec 17025:2018 para el laboratorio de control de calidad de agua potable del Gad Pelileo
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Ingeniería Industrial., 2026-01)
Lucas Loor, Angie Elizabeth
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Ureña Aguirre, Jeanette del Pilar
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Ingeniería Industrial.
The reliability of the results issued by quality control laboratories is essential for protecting public health and ensuring proper water resource management. To guarantee this reliability, implementing a management system under the NTE INEN-ISO/IEC 17025:2018 standard is an effective strategy for standardizing laboratory activities and ensuring the quality of tests and calibrations. Therefore, the objective of this research was to design a quality management system aligned with the requirements established by the standard for the GAD Pelileo Drinking Water Quality Control Laboratory. This study was developed using a bibliographic, applied, and field approach. The applied research allowed procedures and records to be structured according to the requirements of the standard; the document review facilitated the regulatory analysis and the development of the theoretical framework; and the fieldwork facilitated the assessment of the laboratory's initial situation. The initial diagnosis was based on the SAE self-assessment questionnaire, which considers the requirements of NTE INEN – ISO/IEC 17025:2018, as well as the identification of the laboratory's current processes and operational needs. Based on the results obtained, a quality manual, procedures manual, process characterization, risk matrix, and process map were designed, comprising a total of 9 processes and 26 procedures, which establish the necessary guidelines to improve the technical competence of the laboratory in line with the requirements established by the standard.
Modelo de gestión por procesos enfocado en la inocuidad alimentaria en la empresa embutidos Don Jorge
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Ingeniería Industrial., 2026-01)
Choto Aguacunchi, Edison Onofre
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Ortiz Guerrero, Daysi Margarita
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Ingeniería Industrial.
This research proposes a process-oriented management model aimed at strengthening food safety and operational efficiency at Embutidos Don Jorge. The main purpose was to document and standardize the production process by establishing uniform procedures, ensuring a consistent and controlled flow of activities, in line with Good Manufacturing Practices (GMP). An initial diagnosis showed that the company lacked a management model, had a total absence of operational documentation and control indicators, and carried out its activities empirically. It was also found that staff training on safety issues was limited. After contextualizing the company's situation, an ABC analysis was applied to identify the most relevant product, determining that the object of study would be the “Paisa” type 1 barbecue chorizo. Subsequently, a detailed survey of operations was carried out using process sheets and flowcharts. Regarding compliance with Good Manufacturing Practices, a checklist based on Annex 1 of Resolution ARCSA-DE-2025-007-DASP was applied, revealing partial compliance of 66.67 %, pointing to deficiencies in ongoing training, documented cleaning and disinfection programs, and the absence of systematic records. In response to these shortcomings, control indicators were established, and a manual of processes and procedures was developed to ensure uniform implementation in accordance with Good Manufacturing Practices guidelines. This manual provides key guidelines for proper operational organization and seeks to optimize efficiency, reduce variability, and ensure the quality and safety of the final product.
Diseño de un sistema de gestión por procesos con enfoque en sostenibilidad en la empresa Jambi Kiwa
(2025-07)
Hidalgo Caiza Ernesto Darío
;
Tigre Ortega Franklin Geovanny
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial
The Jambi Kiwa company dedicated to the production of herbal teas from aromatic and medicinal plants does not have a defined process management system. Through an initial diagnosis, weaknesses were identified in the standardization of activities, lack of formal documentation, absence of key indicators and empirical execution of operations, which limits the efficiency, traceability and sustainability of its production processes. In search of addressing these limitations, a survey, analysis, description and documentation of all operational processes was carried out, from the receipt of raw materials to the storage of the final product. Technical sheets, flow charts, IDEF0 diagrams, performance indicators and control formats were developed. This documentation was articulated in a procedures manual that details in a structured manner the activities, responsible parties, controls and resources necessary to guarantee continuous improvement and compliance with quality and sustainability standards. The proposal allows Jambi Kiwa to optimize the use of resources, enhance workflow, reduce operational losses and ensure a competitive final product. In addition, it facilitates staff training, standardizes operational practices and allows institutional strengthening, becoming a key tool for decision-making and the evolution of the company towards a sustainable production model.
Gestión por procesos en el laboratorio de prototipado de la Corporación de Desarrollo de Ambato y Tungurahua
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial en Procesos de Automatización, 2025-02)
Supe Criollo Christian Patricio
;
Ortiz Guerrero Daysi Margarita
This research proposes a process management in order to standardize the activities developed within the innovation laboratory Makerspace Inspira Lab, this will allow operations to be executed in a more effective and efficient way by controlling the processes through the relevant documentation. In order to know the current situation of the laboratory, we began with the collection of information through interviews, surveys and direct observation of the workflow, showing that the tasks are performed in a traditional way, with undefined processes and disorder in the execution of activities due to the lack of documentation for monitoring the processes. Based on the current situation, we proceeded to carry out a process survey where each of the activities to be carried out during each operation was specified, through the use of data sheets and the design of flow charts, then each of the identified processes was classified, which were represented in a structured manner within the process map to visualize how they are interrelated. Additionally, the processes were characterized, including the SIPOC diagram, the PHVA cycle and the management indicators. Finally, the processes and procedures manual was developed, which contains detailed and orderly information for the uniform execution of tasks, work instructions and documents for the control of indicators.
Diseño de un sistema de gestión en base a la orma NTE INEN-ISO/IEC 17025:2018 para el laboratorio de control de calidad en la empresa Holviplas S.A.
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2025-02)
Tamayo Mejia Kevin Alejandro
;
Ureña Aguirre Jeanette del Pilar
Nowadays, laboratories must guarantee the reliability of their test results to ensure product quality. An effective way to achieve this is to implement a management system based on the NTE INEN-ISO/IEC 17025:2018 standard. The objective of this degree work was to design a management system aligned to this standard for the quality control laboratory of HOLVIPLAS S.A., which allowed managing the activities and assuring the tests. The project is based on applied, documentary and field research; it is applied because the processes necessary to standardize the activities were documented; documentary, because the bibliographic information was systematized for the diagnosis and development of the project; and field research, due to the direct collection of information by the researcher. The process began with the identification of the problem and the definition of the objectives, followed by the investigation of the normative and theoretical bases for the design of the system. In the initial analysis, the compliance self-assessment questionnaire provided by SAE, in accordance with NTE INEN-ISO/IEC 17025:2018, was used, along with general laboratory information, which provided a basis for the project proposal. Finally, a quality manual, process map, procedures manual, risk management matrix and process characterization were developed, comprising 9 processes and 30 procedures, which made it possible to comply with the requirements established in the standard.
Sistema de gestión de calidad basado en la norma ISO 9001:2015 para la empresa Tenería Núñez
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial en Procesos de Automatización, 2024-08)
Lagua Moreta, Hugo Ricardo
;
Ortiz Guerrero, Daysi Margarita
Globally, process standardization and compliance with quality standards are fundamental elements to ensure excellent levels of competitiveness in today's market. However, the poor or null knowledge regarding ISO 9001:2015 and its application has generated significant losses and very big challenges in terms of managing agile and controlled processes. This research addresses the design and development of a Quality Management System based on ISO 9001:2015 for the company Tenería Núñez, in order to improve the quality, efficiency and competitiveness of the organization. Under this context, the research begins with the mapping of all the company's processes, identifying its strategic, operational and support processes, in order to contemplate a global vision of the organization's operations. Subsequently, an evaluation was developed to measure the company's level of compliance with the requirements of this standard, using a checklist based on the initial conditions of Tenería Núñez. The results obtained reveal that the organization's processes are developed under empirical approaches, without formalized or structured systems and without a clear vision to comply with quality standards. After the analysis developed, it was identified that the level of non-compliance of the organization amounts to 61.73%, which could cause negative impacts on its credibility and reputation before all its stakeholders. In this sense, it provided the necessary documentation and requirements for the company's Quality Management System. The proposed documentation contains matrices, formats, records and procedures in accordance with ISO 9001:2015 contemplated in a quality manual for the organization, a document that will serve as a guide for the application, implementation, monitoring and improvement of the QMS.
Riesgos ergonómicos en el personal administrativo de la Facultad de Ingeniería en Sistemas, Electrónica e Industrial de la Universidad Técnica de Ambato
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2024-08)
Cobo Mosquera, Paul Sebastián
;
López Arboleda, Jessica Paola
The primary objective of the study conducted at the Faculty of Systems, Electronics, and Industrial Engineering of the Technical University of Ambato was to identify ergonomic risks among administrative staff. This study was initiated in response to the issue of musculoskeletal disorders affecting the productivity and well-being of the staff due to inadequate ergonomic conditions in the workplace. The applied methodology included a diagnosis of workstations, risk assessment using the ROSA method, and the proposal of a prevention program. This approach combined bibliographic and field research techniques, utilizing direct observations and tools such as surveys and interviews to collect data. The results indicated that 64% of the administrative staff face a high risk requiring intervention, while 22% are in a critical situation with very high risks demanding urgent action. Additionally, 14% of the workstations could benefit from minor adjustments. Based on these findings, it was concluded that it is imperative to implement a prevention program that includes adjustments to workstations, ergonomic training, and the incorporation of active breaks. This program not only addresses the identified risks but also promotes a safer work environment and raises awareness about the importance of ergonomics, thereby improving the health and productivity of the staff.
Gestión por procesos para la Fábrica de Chocolates Pazmiño
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2024-08)
Pazmiño Solis, Marcos Nicolás
;
Tubón Núñez, Edith Elena
The Pazmiño Chocolate Factory is a company dedicated to the production of artisanal chocolate bars, it has a history of more than 100 years in the market, the processes for the production of chocolate have improved in recent years thanks to the implementation of new machinery, however, it does not have records, documents and instructions about the procedures and activities that are carried out in each operational process, In addition, the factory does not have a process management system that allows the fulfillment of organizational objectives, the standardization of processes, the assignment of roles and managers in each area. An initial diagnosis was carried out through direct observation, interview and surveys, where information was obtained on the processes, machinery, activities and areas or departments that the factory has, which allowed the identification of the problem and determine the operational activities, in this way the processes were classified as operational, strategic and supportive, in addition the process map and their characterization were developed. allowing the identification of inputs, processes, outputs, resources and those responsible. For the standardization of the operational processes, analytical and synoptic cursograms were carried out, where the operations, storage, waiting and inspections in the production of chocolate were identified, in addition it was possible to identify the operations that require more time and the distances traveled, the indicators were established for each operational process, in order to evaluate, monitor and control the performance of each one. Finally, a manual of procedures for operational processes based on process management was proposed, the manual was designed as a guide for workers, it has indicators and records to determine the fulfillment of organizational objectives.

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