Ingeniería en Sistemas, Electrónica e Industrial
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Item Aplicación web utilizando el marco de buenas prácticas ITIL 4 para la gestión de activos de ti en el área de soporte de la Cooperativa de Ahorro y Crédito kullki Wasi Ltda.(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información., 2026-07-01) Sinchigalo Curay, Charles Darwin; Aldás Flores, Clay Fernando ; Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información.This project arose from the need for a system to centrally manage IT assets at Cooperativa de Ahorro y Crédito Kullki Wasi Ltda., since the IT Support Area carried out its processes manually using Excel spreadsheets, without automated validations or traceability, generating operational times of up to 30 minutes per assignment, poor information control, and difficulties in meeting the regulatory standards required by the SEPS. The process began with a diagnosis of the current state through semi-structured interviews and observation sheets applied to the IT Chief and two support technicians, identifying eight critical problems grouped into four dimensions. Subsequently, six components of the ITIL 4 best practices framework applicable to the solution design were identified, and development was carried out using the Scrumban methodology across five sprints, integrating modules for asset management, configuration, maintenance, evidence, and traceability. Results showed reductions of 92 percent in asset query time, 80 percent in maintenance documentation generation, and 100 percent in inventory report construction. The system was evaluated using the SUS questionnaire, obtaining an average score of 80.8 points, placing it in the good usability range, and recorded 339 audit events across 142 assets managed in production. It is concluded that the developed web application constitutes a viable system that centralizes the traceability of the technological asset lifecycle, strengthens regulatory compliance with the SEPS, and raises the IT management maturity level of the Cooperative.Item Helpdesk usando herramientas Open Source para la gestión de incidencias de soporte técnico en el Gad Municipal de Pelileo(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información., 2026-07-01) Valverde Endara, Josue Israel; Chicaiza Castillo, Dennis Vinicio; Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información.This thesis presents the development of a web-based HelpDesk system using Open Source tools for the management of technical support incidents at the Gobierno Autónomo Descentralizado Municipal de Pelileo. The initial diagnosis, conducted through surveys, interviews, and direct observation on a census population of 75 municipal employees, identified two major bottlenecks: the lack of a formal incident registration system and the absence of control over response times and Service Level Agreements (SLA), which were managed through informal channels such as phone calls and WhatsApp messages. The proposed solution was aligned with IT service management best practices, implementing a digital Single Point of Contact (SPOC) that enables the structured registration, categorization, prioritization, and resolution of incidents. The system includes key modules such as ticket management, automatic SLA calculation, institutional knowledge base, and real-time analytical reports. The technological stack consisted of Next.js 14, Node.js with Express.js, NextAuth.js with JWT, Tailwind CSS, and Oracle Database 19c, selected according to the institution’s requirements. The development followed the Extreme Programming (XP) methodology, organized in 5 iterations with 18 user stories, achieving user acceptance testing approval.Item Sistema web con modelo predictivo de deserción para el gimnasio strong 2.0(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Software, 2026-06-29) Fuelpaz Valverde, Erick Daniel; Torres Valverde, Leonardo David; Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de SoftwareThis study developed a web system with a churn prediction model for Strong 2.0 gym. The establishment managed subscriptions and attendance through physical records and disconnected spreadsheets, generating a productivity loss exceeding 50 %. This study addressed the question: how does the implementation of a web system with artificial intelligence optimize administrative management and enable prediction of customer churn at Strong 2.0 gym? The research followed an applied and field research methodology. A semi-structured interview and a survey of active members were conducted to diagnose current processes. Six machine learning algorithms were evaluated using stratified k-fold cross-validation (k = 5) with Bayesian hyperparameter optimization. The system was built using Django, Next.js, and PostgreSQL. Four manual processes with no digital trail were identified —member registration, attendance control, membership tracking, and billing — yielding six functional and four non-functional requirements. Gradient Boosting achieved the best performance: accuracy 93.48 %, recall 84.92 %, and ROC AUC 0.98. Integrated with LIME as an explainable AI technique, it generated churn alerts with individual justification per member. It digitalized all operational processes, eliminated 15 weekly data inconsistencies, and reached 82% code coverage, fulfilling all planned requirements.Item Sistema de información web utilizando tecnología .net para el seguimiento a egresados en unidades educativas del cantón Píllaro(2026-01) Robayo Villagómez Victor Hugo; Ibarra Torres Oscar Fernando; Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la InformaciónThe purpose of this project is to develop a Web Information System that centralizes graduate data, automates registration and update processes, facilitates the administration of surveys, and enables the generation of metrics regarding the academic and employment situation of former students. The system was built using modern technologies within a secure and scalable environment. The research was conducted using the Kanban methodology, which enabled incremental and continuous task management from requirements analysis through to development. Information-gathering techniques such as surveys and interviews with institutional stakeholders were applied. The system was developed using .NET Core, Blazor WebAssembly, and MySQL, integrating security mechanisms aligned with the requirements of the Organic Law on Personal Data Protection of Ecuador. The main findings indicate that institutions face significant limitations when relying on manual methods for registering and tracking graduates. A total of 70.9% of survey respondents expressed interest in knowing the graduates’ subsequent studies, and 51% showed interest in their work experience, highlighting the need for a centralized system. The implemented solution made it possible to automate registration, survey distribution, and statistical processing, while ensuring the protection of sensitive data and the generation of strategic reports. It is concluded that the developed solution improves accuracy in institutional management, strengthens the continuity of engagement with graduates, facilitates decision-making through reliable metrics, and demonstrates that .NET is an appropriate, secure, and scalable platform for educational information systems.Item Sistema web integrado bajo el modelo de evaluación CACES, para la gestión de procesos de autoevaluación institucional y de carreras en la FISEI(2026-01) Zapata Delgado Ricardo Steven; Lucero Estupiñan Isaac Daniel; Álvarez Mayorga Edison HomeroQuality assurance in higher education requires rigorous evidence-based self-assessment processes. The Faculty of Systems, Electronics, and Industrial Engineering (FISEI) at the Technical University of Ambato faced operational difficulties due to the manual and dispersed management of information required by the CACES model. The objective of this research was to develop and implement an integrated web system to automate and centralize the management of institutional and career self-assessment processes. A hybrid methodology integrating Extreme Programming (XP) for coding and Scrum for project management was used for development. The software architecture was implemented using .NET Core 9 for the backend, Blazor for the frontend, and Microsoft SQL Server 2022 as the database engine, ensuring scalability and security. The web platform automated the Teaching (10 indicators) and Research and Innovation (3 indicators) criteria, enabling the calculation of quantitative indicators and the validation of qualitative documentary evidence through controlled workflows. The results validated the tool's efficiency, successfully centralizing information and significantly reducing the administrative workload for faculty, achieving an acceptance rate of over 80% from users involved in accreditation processes.Item Sistema web integrado bajo el modelo de evaluación CACES, para la gestión de procesos de autoevaluación institucional y de carreras en la FISEI(2026-01) Lucero Estupiñan Isaac Daniel; Zapata Delgado Ricardo Steven; Álvarez Mayorga Edison Homero; Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la InformaciónQuality assurance in higher education requires rigorous evidence-based self-assessment processes. The Faculty of Systems, Electronics, and Industrial Engineering (FISEI) at the Technical University of Ambato faced operational difficulties due to the manual and dispersed management of information required by the CACES model. The objective of this research was to develop and implement an integrated web system to automate and centralize the management of institutional and career self-assessment processes. A hybrid methodology integrating Extreme Programming (XP) for coding and Scrum for project management was used for development. The software architecture was implemented using .NET Core 9 for the backend, Blazor for the frontend, and Microsoft SQL Server 2022 as the database engine, ensuring scalability and security. The web platform automated the Teaching (10 indicators) and Research and Innovation (3 indicators) criteria, enabling the calculation of quantitative indicators and the validation of qualitative documentary evidence through controlled workflows. The results validated the tool's efficiency, successfully centralizing information and significantly reducing the administrative workload for faculty, achieving an acceptance rate of over 80% from users involved in accreditation processes.Item Sistema de reconocimiento inteligente de facturas aplicado a la gestión de inventarios para cota, estudio de arquitectura e ingeniería.(2026) Miranda Tustón Dallin Alexander; Caiza Caizabuano José Rubén; Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de SoftwareIn the construction sector, automating processes leads to significant savings of time and resources, which is why it has become a priority for achieving better results. This project focuses on implementing a web-based inventory management system for the company COTA, integrating optical character recognition technologies and Artificial Intelligence for the automatic processing of invoices, along with a responsive web interface. This proposal addresses the manual handling of inventory and promotes the use of modern technologies. The implementation used the library provided by Ollama to communicate with its server, sending images accompanied by a specific prompt to extract the desired structure with key invoice data: product name, unit of measure, quantity, and unit price. For greater data security and integrity once extracted, the information is presented to the user, who can review each detail to edit, confirm, or reject it before storage. This implementation was carried out using the open-source model Qwen3-VL:2B, which provides an F1 Score of 85.58% for numerical data extraction using the exact matching method for evaluation, while for text extraction it achieved an accuracy of 94.92% using the Levenshtein Distance calculation. Overall, it offers a 66.35% reduction in time for this activity, as the AI is 2.97 times faster than data extraction.Item Sistema web de gestión documental para el desempeño operativo en procesos de calidad de producto en el área de calidad de la Empresa Eléctrica Ambato Regional Centro Norte S.A. (EEASA)(2025-08) Palate Domíınguez Dennis Sebastián; Chicaiza Castillo Dennis Vinicio; Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de SoftwareInefficient information management in the electric sector, characterized by manual and decentralized processes, compromises service quality and regulatory compliance. At Empresa El´ectrica Regional Ambato Centro Norte S.A. (EEASA), which operates in Tungurahua, Napo, and Pastaza, the integration of technical and operational data across multiple zones is hindered by high demand and disorganized documentation, leading to delays, errors, and information loss. To address this issue, a web-based system was designed and implemented to optimize technical document management by centralizing and consolidating data, enhancing traceability, and streamlining information integration across zones. This solution improves operational efficiency and strengthens regulatory compliance in EEASA’s quality department. The development followed the Extreme Programming (XP) agile methodology, using technologies compatible with EEASA’s infrastructure: Angular and Spring Boot for a scalable architecture, Oracle Database for data management, and Oracle WebLogic for deployment. Requirements gathering was conducted through technical interviews based on the IEEE Std 830-1998 standard. The system’s implementation reduced the time required for receiving, consolidating, merging, and tracking information by 51.3 %, optimizing resources in the quality department and improving the evaluation of electric product quality attributes. This system establishes an efficient and sustainable document management model, reinforcing EEASA’s commitment to operational excellence and regulatory compliance.Item Automatización de procesos administrativos en el Consultorio Médico Fetalis Ambato mediante un sistema web(2025-08) Moreno Vargas Lenin Anibal; Fernández Peña Félix; Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de SoftwareThe administrative processes performed manually in medical centers represent an important limitation in the management of clinical information. In the Fetalis Ambato medical office, this situation affected the quality of the service provided and hindered the traceability of clinical risks. In order to solve this problem, the general objective was to automate the administrative processes of the Fetalis Ambato medical office through the development of a web-based system. This solution would allow centralizing the management of patients, professionals, medical appointments and clinical history, thus improving care and information management. The applied methodology was based on an agile development approach, specifically XP. A requirement gathering was carried out through interviews using the ISO/IEC/IEEE 29148:2018 standard and functionality analysis of the healthcare flow. Subsequently, a system was designed and implemented using technologies such as: Angular on the frontend, Node.js with Express and TypeScript on the backend, and PostgreSQL as database manager. The system developed includes modules for users, patients, physicians, appointments, medical history, medications, ICD-10 codes, specialties, services and supplies. Its implementation made it possible to automate the internal processes of the clinic, facilitating secure and orderly access to information, reducing the search for information and strengthening the clinic's management.Item Implementación de un sistema automatizado para la gestión del análisis de precios unitarios en el negocio Emco(2025-08) Espín Morales Juan Esteban; Fernández Peña Félix; Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de SoftwareEMCO, a company engaged in civil engineering activities, faces significant challenges when generating budgets through Unit Price Analysis (UPA). The current used software tools create complications due to fragmented information, difficulties in propagating changes, lack of integration among budget components, and overall cumbersome management, all compounded by limited usability. To overcome these difficulties, an automated web system was proposed for managing unit price analysis, integrating all underlying processes: budget formulation, definition of line items, management of materials, equipment, labor, cubage, and technical specifications. The technologies used for the system development were MySQL as the database management system, Node.js for the backend, and React for the frontend. Regarding the development methodology, an agile approach was adopted using Rapid Application Development (RAD). The system’s usability was evaluated using a System Usability Scale (SUS) test, applied to a sample of 11 civil engineers with years of experience in their field. Following the test, a SUS score of 80.91 was obtained, leading to the conclusion that the system has good usability, is intuitive, has a user-friendly interface, and facilitates its adoption for unit price analysis management.