Unidad de Posgrados FCA

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    El clima organizacional y la calidad del servicio en los centros de educación Superior
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Administración Pública., 2021-06) Ruales Minango, Andrea Alexandra; Quisimalín Santamaría, Hernán Mauricio
    Toda empresa sea pública o privada está conformada por personas, de ahí la imperiosa necesidad dentro de la Administración, de crear una rama específica que se encargue de la planificación, dirección y control, de los mismos. Lo que hoy en día conocemos como administración de recursos humanos o talento humano se creó a partir de la ideología de la escuela humanística de la administración, donde el ser humano es visto como un ser social, de aquí la importancia de estudiar las necesidades del trabajador así como el ambiente en el cual este se desarrolla con el fin de obtener mejoras dentro de una organización. El clima organizacional hace referencia al comportamiento del individuo dentro de la organización, pues si el trabajador encuentra una remuneración acorde a sus funciones, un jefe con liderazgo óptimo, una relación con sus compañeros abierta, libre de malos entendidos y envidias, los niveles de desempeño serán óptimos pero si por lo contrario el trabajador encuentra un ambiente pésimo, entorno inadecuado, remuneración baja, el resultado será un trabajador poco productivo lo que afecta a la satisfacción, motivación y desempeño laboral y esto repercute en la calidad del servicio que ofrecen a los usuarios internos y externos. El objetivo de este trabajo es determinar la relación del clima organizacional y la calidad del servicio en la Universidad Técnica de Ambato, para esto se realizó 209 encuestas al personal administrativo, 262 al personal docente y 377 encuestas a los estudiantes de la institución. Se utilizó el estadístico de fiabilidad y consistencia interna Alpha de Cronbach para la validación del instrumento dándonos un valor de 0,8 siendo válida la aplicación del cuestionario, para la comprobación de la hipótesis se aplicó el método de Kruskal Wallis el cual rechaza la hipótesis nula y acepta la hipótesis alternativa en donde se manifestó una relación positiva y significativa entre clima organizacional y la calidad del servicio, así mismo se aplicó una regresión múltiple que determinó que elementos del clima organizacional influyen en la calidad del servicio.
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    La Motivación laboral y su relación en el desempeño de los Empleados de las Cooperativas de Ahorro y Crédito en la Ciudad de Ambato.
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gestión del Talento Humano., 2018) Gordón Arteaga, Paola Alexandra; Sevilla Galarza, María Soledad
    In the present investigation an analysis was made on the labor motivation and its relation in the performance of the employees of the Cooperatives of Saving and Credit in the City of Ambato, after a contextual study that was made at macro, meso and micro level, a critical analysis was made and its corresponding prognosis, from the analysis of a problem tree I justify the study considering several aspects in order to set to the general and specific objectives that guided the investigative work. In addition, a theoretical analysis was made which began by the revision of previous works concerning the proposed topic, with the support of several approaches from different authors, some motivational theories and specialized contributions on labor performance were obtained, which made it possible to clarify the problem analyzed in a better way, as well as to base each category corresponding to the independent variable and the dependent variable. The methodology was essentially qualitative- quantitative, based on a bibliographic and field work, with a descriptive, exploratory and correlational level, with a survey aimed at the staff of the Indigenous Savings and Credit Cooperative “SAC”. Ltda. Which consisted of a structured questionnaire with multiple choice options, for this purpose it was possible to have a population of 81 people, prior the respective validation. Once the data was obtained, it was analyzed and interpreted, then the resulting hypothesis was checked. With this information, conclusions were formulated as general recommendations based on the specific objectives and with the support of the theoretical framework, in order to have the possibility to elaborate the proposal, which was designed to design a: Work motivation program to improve performance in the employees of the Indigenous Cooperative “SAC” Ltda. of the City of Ambato.
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    Contribución del desarrollo del talento humano al desempeño del personal docente y no docente de la Facultad de Ciencias Administrativas de la Universidad Técnica de Ambato.
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gestión del Talento Humano., 2016) Salazar López, Luis Ángel; Romero Fernández, Ariel José
    The present document takes under consideration the study of the problematic in the Faculty of Administrative Sciences of the Technical University of Ambato in reference to the development of the human talent, within the framework of the investigation a strategic vision is devised to determine as object of study if The development of the human talent applied to teaching and non-teaching staff contributes to the management of the performance of the collaborators, the research team considers the feasibility through the bibliographical and documentary research that is carried out in order to obtain the theoretical foundation, that serves As a starting point for starting the research, take into account that the development of human talent is a fundamental axis of organizational management and is directly involved in the development of the functions that employees must fulfill in their jobs, in The context of the research and in the course of the advances is necessary to consider as something that influences the organizational management, due to the limited process of staff development in the institution, such as not having basic processes of induction, continuous training and plans Of career that contribute directly to the performance of teaching and non-teaching staff, it is observed that in reference to the data obtained the performance is not a considerable contribution in the management, therefore it is necessary to propose a mechanism that contributes to the problems Immersed in the institution, present processes that help to systematize under a simple scheme that contributes to the fulfillment of human talent development, which as results will increase the performance of teaching and non-teaching staff, which in the future will have results in organizational management , Fully complying with, the proposed objectives proposed for the management positions of the academic unit .