Gerencia de Instituciones de Salud

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Author: search.filters.author.Barahona Alvear, Sandra ElizabethSubject: search.filters.subject.SERVICIOS DE SALUD

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    Evaluar la calidad de atención y la relación con la satisfacción del usuario externo final de la red pública integral de salud, en SOLCA Tungurahua en el servicio de hospitalización
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Barahona Alvear, Sandra Elizabeth; Villalba Miranda, Raúl Francisco
    Introduction: By the rise of the competition, quality should be the goal that the entire company, service or product reach, if you want to have the consumer, customer or user acceptance, which does not differ in the health sector, where it is indispensable. Establish the quality of the services, and as you have acknowledged that the patient's perspective is a fundamental pillar in this process, it is very feasible to assess the satisfaction of the user of SOLCA Tungurahua's health services as a means to determine their quality. Objective: To determine the satisfaction of the end user of the RPIS has a relation with the quality of the health services of SOLCA Tungurahua, in hospitalization, in 2014. Design: We analyzed the data taken from the satisfaction survey of the MSP, performed A Patients hospitalized in SOLCA Tungurahua, so it is retrospective, and in addition, this is a snapshot of reality at a set time, is observed and cross-section study. xvii Patients: The MSP derived 3352 patients to SOLCA Tungurahua, in 2014, who answered the satisfaction survey, being this the population of the present study. From which 345 surveys were extracted, which are the example of this work. Results: Of the 345 people who completed the surveys, 69 percent were patients. The mean age was 55.12 years, being the largest percentage of the group over 60 years old with 38.8 percent. 77.4 percent were women. 76.2 percent of the patients treated at SOLCA belonged to the MSP. 80.58 percent waited less than 30 minutes before bed testing. 87.5 percent rated the deal awarded as very good. At 88.99 percent if you were given duties and rights as patients. Of 91.88 percent of the patients were given information about the procedures performed, 93.62 percent of the patients received informed consent prior to performing any procedure, and 91.88 percent of whom recommended this institution. Conclusions: With a 95 percent safety, it is demonstrated that the quality of the health services of the borrower SOLCA Tungurahua is related to the satisfaction of the final f user derived from the RPIS, in the year 2014.