Aplicación móvil con boletería electrónica para la compra de boletos de viaje en la Cooperativa de Transporte Terrestre Interprovincial Santa

Abstract

Servicio Automotorizado Nacional de Transporte Ambateño is a cooperative based in the city of Ambato that is dedicated to passenger transportation by buses on an interprovincial level, providing efficient, comfortable, and safe services to customers. The identified problem lies in the difficulties experienced by customers during the physical purchase of travel tickets. The development of a mobile application with electronic ticketing seek to address this problem . The mobile application allows customers to purchase travel tickets quickly, securely, and conveniently, eliminating limitations and issues associated with in person purchases. Information gathering was conducted through surveys and interviews with customers and cooperative staff, allowing for a de tailed understanding of the challenges and needs of users. Based on these findings, a payment system was designed that offers various flexible options such as bank transfers, credit or debit cards, and electronic wallets using Datafast and PayPal as paymen t solutions . The development of the mobile application was carried out using the agile methodology Mobile D, enabling efficient project management and the achievement of set objectives. The mobile application, developed on the Flutter framework and utiliz ing Firebase as the backend system, provides key functionalities such as schedule and destination visualization, seat selection, secure payment options, and generation of electronic tickets. In this way, the SANTA cooperative now offers an electronic alte rnative that proves to be more adaptable and convenient for customers compared to the traditional method of physical ticket purchases.