Modelo de gestión por procesos en el área de producción de la empresa distribuidora de guantes y camisetas Guantex S.A.

Abstract

The present study proposes a Process Management Model in the production area of the company Distribuidora de Guantes y Camisetas "Guantex S.A.", this because the company has been harmed by the absence of tools based on process management causing in the workers the incomprehension of the stages of production, tasks and responsibilities, for this reason, the activities within the production area are developed empirically, causing the processes to be carried out in different ways. On the other hand, the lack of guidelines in unforeseen situations causes a misunderstanding of the worker's ways of acting, causing production delays and affecting the quality of work and products. Hence, the main mission of the model is to standardize and document the processes of the production area to improve the development of activities, therefore, the current situation of the company was analyzed and general information was obtained through observation direct and unstructured interview with the owner manager. In addition, the product with the highest demand was identified through the ABC analysis and its operational flow was detailed. Subsequently, the processes to be represented in the process map were identified, in relation to the operational processes, the process sheets were used for their information gathering and diagramming. Indicators were raised for the control of each one of the processes, in turn a study of times was carried out to determine the standard time of each one of them. Finally, the processes and procedures manual was designed as an improvement tool since it will allow the organization to be guided and supported through each description, work instructions and records it contains, in order to execute standardized activities that lead to compliance with the objectives of the company and the expectations of its customers.