Jurisprudencia y Ciencias Sociales
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Item Análisis normativo de la seguridad social y la atención integral a los usuarios del IESS(Universidad Técnica de Ambato, Facultad de Jurisprudencia y Ciencias Sociales, Carrera de Derecho, 2025-08-05) Garcia Carrasco, Andrea Nicole; Guerrero Zuñiga, Edison RamiroNormative analysis of social security and comprehensive care for IESS users. The regulatory and legal framework in our country includes principles and rights that guarantee a social security system with efficient, comprehensive, high-quality health services, based on equity and continuous improvement, where each public servant fulfills a role aimed at implementing comprehensive care. The purpose of this study is to determine the extent to which public servants comply with regulations to guarantee the right to health through comprehensive care for users of the IESS General Hospital in Ambato, based on the knowledge of public servants from the Ministry of Public Health who work directly in the regulation of the national health system and the perceptions of members who receive care at this institution. The research methodology used is a mixed approach. In the qualitative method, the research instruments are the sentence analysis matrices and the interview guide for public officials from the Ministry of Public Health. In the quantitative method, the instrument is a Likert-type questionnaire for IESS members in the province of Tungurahua. The line of research is social and democratic establishment, which leads to the conclusion that public servants are not complying with the principles governing comprehensive care at the IESS General Hospital in Ambato, as well as the consequences of this scenario for users and the possible regulatory and operational limitations that exist.