Ciencias Administrativas
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Item La Evaluación del Desempeño y su incidencia en el nivel de productividad de los empleados de la fábrica de calzado de cuero LADY ROSE.(Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Orgnización de Empresas, 2015-10) Sánchez Heredia, Tannia Carolina; Saritama Mora, Henry JavierLady Rose Factory is engaged in the manufacture of hand-made leather footwear. It was founded in 1996 as a footwear store in Ambato city with variety for men, women and kids, nowadays they offer products such as: occasional, sports, formal, furthermore they have an exclusive line of boots, ankle boots, medium boots and waders, these are their current special field. For these reasons, this project has focused in to diagnosticate the performance evaluation situation in levels of productivity of Lady Rose´s employees. The results got from the research through the applied instruments to the factory´s colaborators show us that performance evaluation take influence on productivity levels of Lady Rose´s employees. The technique used for this research project is the application of performance evaluation manual on Lady Rose´s employees to contribute, to optimize specific times and efforts required in the execution of functions of each employee who take part in the company.Item “Los Procesos de Producción y su incidencia en el volumen de ventas de la Empresa Ferrari Auto Center de la ciudad de Ambato”(Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Carrera Marketing y Gestión de Negocios, 2016-02) Cando Punguil, Luis Armando; Lascano Pérez, Luis FabricioThe company Ferrari Auto Center is a multibrand workshop for 18 years providing services straightened automotive paint and repainting; It is located in the city of Ambato, industry seminar. Throughout all this time he has managed to stay in the market based on the creativity and experience of its owner. This research project was conducted in order to improve production in the company Ferrari Auto Center, to increase in sales volume and market growth in 2016. To obtain the data from the survey implemented as a tool for data collection, it was determined that a total of 60 respondents 17% believe that the relationship with the sales staff is friendly, 38% long, 38% short, and a minority 7% think nothing. The sales department is responsible for decision making in story to the realization of sales plans, identifying each member of the company has established its functions and daily activities, but was determined the need to improve the relationship. The proposal is of vital importance since the company currently Ferrari Auto Center does not properly planned the processes to follow, so you need to properly develop which will enable them to meet each of the procedures for activities, allowing better service to its users, reaching a higher level of quality and productivity.Item “La Estructura Organizacional y el Cumplimiento de Objetivos Departamentales del Área de Estadísticas del Hospital Regional Ambato.”(Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud, 2016) Clavijo Barreros, Flavio Paul; Santamaría Freire, Edwin JavierThis document raises the issue: the organizational structure that affects the performance of departmental objectives in the area of statistics Ambato Regional Hospital, where there are several shortcomings because of the problem mentioned, there the current status of the organizational structure stands out in Statistical area of Ambato Regional Hospital also analyze compliance with departmental objectives in the area of statistics. For which it is proposed to carry out an organizational manual, which enables the achievement of objectives Departmental Area Statistics Regional Hospital Ambato, where the legal basis, mission, vision, different functions, structural organization and descriptions are determined of posts and the functions of the staff thus have a guide that allows the realization of different activities.Item Implementación de un Manual de funciones para mejorar el Proceso de producción en la planta procesadora de lácteos Campo Fino.(Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Carrera de Organización de Empresas., 2015-11) Sánchez Castro, Alexandra Liliana 1803685500; Soria Carrillo, Manuel Roberto 1801499607Dairy processing plant Campo Fino is a new entity within the work environment dedicated to lubrication and dairy processing, acquiring quality raw material for analysis and sanitation and get a quality product, the same that is located in Cotopaxi - Salcedo Address: Rumipamba main navas next to the estate of Colonel Villalva reference: factory behind the rancho. This research was conducted to solve a problem caused by the lack of a manual of functions in the company, the beneficiaries are the managers, employees and customers, the current thesis has been made based on long research and field; where the problem affecting the organization and the consequences that could arise stands. The results of this field research was conducted among employees of the Company , which state that it is essential and important editing functions developed by them, as there duplicity to perform the processes within the production area , existing anomalies and resource losses in the company. Current research will serve as a guide to facilitate maximum performance of workers which will be useful for all members of the organization in the performance of its functions, thanks to everyone's support has come to complete this research work will be a great help to meet the goals set by the company. The Function Manual is an aid for entrepreneurs, in this document may control, direct and evaluate the activities, achievements and results of staff dairy processing plant CampoFino.Item Las Políticas crediticias y la recuperación de Cartera vencida en la Cooperativa de Ahorro, Crédito y Vivienda La Merced Ltda. de la ciudad de Ambato.(Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Carrera de Organización de Empresas., 2015-08) Sánchez Cunalata, Álvaro Israel 1804561122; Chico Frías, Ángel Enrique 1802645828Cooperative Savings and Credit House "La Merced Ltda." Is an institution of solidarity economy that drives the sustainable development of their partners and sustained growth of the cooperative sector through the provision of financial services and the promotion of alternative development, improving quality of life of the community. This research aims to minimize the impact on delinquency, developing the proposed domestic policies that will optimize the recovery of portfolio in the Cooperative Savings and Credit House "La Merced Ltda." According to the purpose of research, historical analysis of the recovery of overdue loans were made, which reflect high default rates, for this reason surveys were conducted to internal customers of the cooperative for compliance with credit policies, which reflect; policies that do not have enough to help recovery portfolio and breach of the same ones. The proposal is based on establishing policies where parameters are set, with the help of timely control, implementing collection products that help regularize the accounts or liquidate debts and implement a manual recovery portfolio to enhance the return of credits granted in a timely manner.Item El Comercio electrónico y la captación de Clientes de la operadora turística Endless Expeditions de la ciudad de Quito.(Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Carrera de Marketing y Gestión de Negocios., 2015-07) Rodríguez García, Mercedes Vanessa 1600694705; Medina Chicaiza, Ricardo Patricio 1802333276Endless Expeditions Tour Operator is aimed at helping hotels, inns to increase tourism to benefit the business in the tourist market has nine years dedicated to providing tourist services. Currently, the quality of services and facilitating access to them is crucial for the emergence of enterprises, the main objective is to meet customer requirements and ensure that all processes of the organization contribute to meet your needs. To directly identify the problem with the company, we proceed to a study by which the important tools that contribute to the solution is known, once done we see the prospects of the population under study, required to include a media strategy today, given that today the most widely used medium is the Internet not only for the speed and effectiveness of the resources but also optimizes and generates advantages and benefits to the market that is constantly changing. The development of a Manual of Policies and Procedures Electronic Commerce as a proposal, creates an advantage in terms of the internal organization of the company as well processes of both client and staff are listed in order that the company has a substantial tool for the treatment and solution.Item La Gestión del personal y su incidencia en el Mejoramiento continuo de la empresa PREPLAST de la ciudad de Ambato.(Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Carrera de Organización de Empresas., 2015-08) Benavides Carrera, Washington Xavier 1802835627; Mayorga Díaz, Mónica Patricia 1803009487Preplast is a company of production and marketing of plants pet and soles of belt for small and large producers providing inputs for footwear that have been popular in the city of Ambato The current draft of the thesis explains the results of the research carried out, with the fundamental purpose of responding to a problem identified, making the increase in capabilities, challenges and experiences of the job itself which will lead to a personal growth by providing each internal customer opportunities to improve their skills and expand their responsibilities within the institution and achieve continuous improvement. It is so that the resulting proposal is a manual of administrative functions designed to improve the recruitment and selection of staff using arrays that allow you to identify the right person to occupy a position within the company. The internal recruitment motivates the professional development of the employee in the organization, guarantees the permanence in the work and the cost is less, but the external recruitment increases new ideas and introduces new talents and skills.Item Estructura organizacional y la Gestión administrativa del GAD Municipal de San Pedro de Pelileo.(Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Carrera de Organización de Empresas., 2015-07) Tintín Pérez, Ana Gabriela 1804637781; Silva Ordóñez, Iván Fernando 1802490548The GAD Municipal de San Pedro de Pelileo is an institution that carries on business in the provision of public goods and services to meet the needs; guaranteeing the rights of the population that is established in a specific geographical area. It is for this reason that this research has focused on an in-depth study of the problems that arise in the GAD Municipal de San Pedro de Pelileo the methodology used for this research is the survey, the same should apply to all the staff of the institution. The data obtained in the field research show that it is important to conduct a manual describing Organization of the tools available to organizations to facilitate the development of their administrative functions in order to present a consolidated, organized, permanent and updated information on the powers, functions, responsibilities and relationships of each operating unit. Therefore it is important to design an organizational manual to help educate members that make up the GAD Municipal de San Pedro de Pelileo, on information from one area or administrative unit and description of jobs, trying to minimize the lack of obligations of each duplication or control functions, slow and unnecessary complications in the procedures, bad or poor customer service, lack of administrative procedures and others.Item Diseño organizacional y su incidencia en el Rendimiento laboral en la empresa DIMOR de la ciudad de Ambato.(Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Carrera de Organización de Empresas., 2015-07) Chango Gaibor, Gabriela del Rocío 1804500864; Ramos Guevara, Juan Enrique 1803084209Dimor the company since its inception in 1999, it has been dedicated to the assessment and management of chemicals in the line of water treatment in the Province of Tungurahua, technical assistance and customer service, being forced to improve job performance of its employees. As the company has grown Dimor city of Ambato job responsibilities are larger, organizational structure needs to be well defined so that there is progress in the activities of the company. It is for this reason that this research has focused on the design of the organizational structure, functions and processes manual, Dimor company with the aim of providing knowledge of the functions to employees. From a structural point of view and serving as a guide to their employees to know the operation of the company to which they belong; so that the activities of the office include assigning the total duties the employee has control of mandated activities and perform efficiently and effectively. So the proposal resulting from the research I turn my me to design an organizational handbook as it is vital and indispensable in all companies to comply with the activities and the proper allocation of functions and thus achieve the objectives and targets set by the company.Item La Atención al cliente y su incidencia en la Imagen corporativa de la empresa Lavandería y Tintorería Lava-Classic del cantón Pelileo.(Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Carrera de Organización de Empresas., 2015-07) Poaquiza Ulloa, Luis Eduardo 1803827052; Cavero Álvarez, Omar Damián 1802432268Laundry and dry cleaning company "Lava-Classic", the canton of Pelileo is a traditional company dedicated to textile dyeing and washing clothes in Jeans for ten years, which has seen growth in a competitive market. Therefore it is essential to take preventive measures that support better customer service and corporate image it projects to its customers. This investigation focuses on developing an analysis of the problems that directly affect the customer and therefore the image of the company in a competitive market. It is therefore crucial to apply a manual customer that will establish corrective actions to improve the quality of service and timely satisfy each customer needs presented by the way. Obviously the customer is the primary basis within a company because staff have direct contact with customers, so it is inevitable that within the company an appropriate form of care to run the client before, during and after complaints or claims process in this way to meet the needs presented image and get a reliable and safe against them. That I turn my design manual customer the same that will benefit both the company and its customers study because employees can provide better service quality customer meeting the needs of customers as well as their complaints and claims immediately.