Ingeniería en Sistemas, Electrónica e Industrial

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Start date: 2024Subject: search.filters.subject.EXTREME PROGRAMMING

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    Helpdesk usando herramientas Opensource para la gestión de asistencias técnicas a clientes en la empresa Connectaservices
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la Información, 2025-02) Moscoso Collantes Patricio Xavier; Mayorga Mayorga Franklin Oswaldo
    Customer services are fundamental in the development of companies, they offer satisfaction to consumers and make growth a natural process with the prestige that comes from it. Therefore, ConnectaServices established a system which facilitates the organisation of notified events. This research work focuses on providing a solution through the implementation of a Helpdesk system that allowed the management of recorded incidents. The service processes carried out by the technical agents were analysed and surveys of the company's customers were carried out, achieving a more precise understanding of the technical service procedure and identifying possible improvements. The Ext JS framework was used as a tool for client development along with Node.js as a tool for receiving and processing data, which were selected due to their great documentation and excellent performance. In addition, the agile methodology Extreme Programming (XP) was applied, allowing to organise the development and receive changes at the end of each iteration. The solution presents a great capacity for incident handling, allowing an optimal response thanks to the user manual section and adequately managing the history of registered problems, through a friendly real-time chat interface that presents the process handled by each incident.
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    Implantación de una aplicación web progresiva para la administración post evento de capacitación del personal de la Empresa Eléctrica de Ambato Regional Centro Norte S.A.
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2024-08) García Flores, Andrés Francisco; Ibarra Torres, Oscar Fernando
    This thesis project focuses on the implementation of a web application to improve the management and control of attendance at training events at “Empresa Eléctrica de Ambato Regional Centro Norte S.A.” Currently, these processes are performed manually, which is prone to errors and excessive time consumption. The automation of these processes seeks to increase efficiency and accuracy, providing a more fluid and modern solution. Through interviews with the company's personnel, specific needs and requirements were identified in order to develop an application that meets these demands. The methodology used for software development was Extreme Programming (XP), allowing constant communication and continuous feedback with the client, ensuring efficient development and frequent deliveries of value. The Flutter framework was used to create a progressive web application, combining modern technologies for the user interface. For the backend development, Spring Boot was used as the Java tool and Oracle as the database, ensuring the robustness and scalability of the system. In addition, to evaluate the effectiveness of the application, usability and acceptance tests were carried out, applying the Technology Acceptance Model (TAM) through surveys. The results indicate that users perceive the application as useful and easy to use, confirming its effectiveness in improving attendance control, event evaluation and certificate issuance. In summary, the implementation of this web application not only optimizes the company's internal processes, but also offers a more efficient and comfortable experience for participants, establishing a digitalization model that can be replicated in other organizations.
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    Aplicación web para la gestión y control de la información laboral del equipo de desarrollo de la empresa software evolutivo
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2024-02) Martínez Urbina, Joshua Mateo; Ibarra Torres, Oscar Fernando
    The process of Labor Information Management and Control of the Software Evolutivo development team is an internal operations procedure that records and compiles daily activities of the company's developers. This manual manipulation of information makes the process tedious and inefficient, consuming valuable time resources of the company's collaborators. The purpose of this research project was to propose the implementation of a web application to replace this manual process. Data collection techniques, such as interviews, were applied to identify issues and collect the specific needs of the client regarding this internal process. The chosen agile software development methodology was Extreme Programming, facilitating constant communication and feedback with the client and ensuring efficient software development based on frequent value delivery. The web application was developed using the JHipster framework, enabling the creation of monolithic applications with the latest trending technologies. In this case, React was integrated with Spring Boot using Kotlin language in a containerized application for scalability. To ensure the proper functioning of the web application, integration tests were implemented. Additionally, acceptance and usability tests were conducted to validate compliance with the defined functional and non-functional requirements with the client.