Ingeniería en Sistemas, Electrónica e Industrial

URI permanente para esta comunidadhttp://repositorio.uta.edu.ec/handle/123456789/1

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Chatbot basado en procesamiento de lenguaje natural para tareas de soporte técnico en la empresa Mivilsoft S.A.
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información., 2026-07-03)
Ballesteros Moya, David Augusto
;
Aldás Flores, Clay Fernando
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información.
This project arises from the need for a system that preserves the fluidity of the communication channels preferred by clients while centralizing the collected information to enable traceability and auditing. To achieve this, the project leverages modern technologies based on artificial intelligence. The project included an assessment of the company’s needs and the resources available to address them. Based on this analysis, it was determined that the solution would be implemented as an Odoo module integrated into the system currently in operation, incorporating technologies such as LangChain and pgvector to enable artificial intelligence capabilities. Additionally, a literature review was conducted on technologies, software architectures, and best practices related to the use of natural language models. The resulting system is capable of maintaining a conversational interaction with the user and, based on the user’s needs and the given context, can make decisions such as registering a new support ticket, responding to user inquiries, or retrieving information about tickets related to a specific issue.
Aplicación web utilizando el marco de buenas prácticas ITIL 4 para la gestión de activos de ti en el área de soporte de la Cooperativa de Ahorro y Crédito kullki Wasi Ltda.
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información., 2026-07-01)
Sinchigalo Curay, Charles Darwin
;
Aldás Flores, Clay Fernando
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información.
This project arose from the need for a system to centrally manage IT assets at Cooperativa de Ahorro y Crédito Kullki Wasi Ltda., since the IT Support Area carried out its processes manually using Excel spreadsheets, without automated validations or traceability, generating operational times of up to 30 minutes per assignment, poor information control, and difficulties in meeting the regulatory standards required by the SEPS. The process began with a diagnosis of the current state through semi-structured interviews and observation sheets applied to the IT Chief and two support technicians, identifying eight critical problems grouped into four dimensions. Subsequently, six components of the ITIL 4 best practices framework applicable to the solution design were identified, and development was carried out using the Scrumban methodology across five sprints, integrating modules for asset management, configuration, maintenance, evidence, and traceability. Results showed reductions of 92 percent in asset query time, 80 percent in maintenance documentation generation, and 100 percent in inventory report construction. The system was evaluated using the SUS questionnaire, obtaining an average score of 80.8 points, placing it in the good usability range, and recorded 339 audit events across 142 assets managed in production. It is concluded that the developed web application constitutes a viable system that centralizes the traceability of the technological asset lifecycle, strengthens regulatory compliance with the SEPS, and raises the IT management maturity level of the Cooperative.
Aplicación web progresiva (PWA) para la gestión de inventario en la empresa Eliza Bio Natural
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información., 2026-06-30)
Galindo Almeida Anthony Rafael
;
Aldas Flores, Clay Fernando
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información.
The objective of this project was to develop a Progressive Web App (PWA) for inventory management at Eliza Bio Natural, a company located in the city of Ambato. The project arose from limitations identified in the current process, where the tracking of incoming and outgoing goods, adjustments, and stock verification was primarily carried out through manual records, physical spreadsheets, and direct checks on shelves. This situation led to discrepancies between physical and recorded stock, delays in customer service, difficulty accessing up-to-date information, and a lack of traceability in inventory movements. For the analysis, interviews were conducted with administrative and sales staff, and an observation checklist was used, which helped identify the system’s functional and non-functional requirements. Subsequently, PWA technology was researched, and appropriate tools were selected for developing the proposal, taking into account accessibility, cross-platform compatibility, responsive design, security, and maintainability. The application was developed using the Scrumban methodology, with work organized into iterations. The system includes modules for authentication, users and roles, categories, suppliers, products, inventory movements, alerts, dashboards, reports, auditing, and PWA deployment. The result is a technological solution that enables the recording of inventory movements, updating of stock levels, quick retrieval of information, and enhanced inventory control within the company.
Desarrollo de un aplicativo web para automatizar los procesos de prácticas de servicio comunitario de la Universidad Técnica de Ambato
(2026-01)
Pincha Lema Diego Fernando
;
Cifuentes Salinas Esteban Ismael
;
Torres Valverde Leonardo David
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software
The existing system for managing community service practices at the Technical University of Ambato presented limitations resulting from the manual execution of processes, the dispersion of information, and the lack of clear mechanisms for monitoring each stage. These conditions caused delays and reduced efficiency in institutional administration. To address these needs, a web application was developed to automate the procedures associated with the Planning, Execution, and Evaluation phases of community service practices projects. The development was carried out using the Scrumban methodology, which made it possible to manage requirements incrementally and apply continuous adjustments during the system’s construction. The implemented solution incorporates functionalities for registering projects, monitoring activities and hours, managing approvals, and generating institutional reports, providing a centralized structure that strengthens the organization and traceability of the process. As part of the validation process, the application was evaluated by staff from the Directorate of Engagement with Society (DIVISO) and faculty coordinators using the System Usability Scale (SUS), obtaining an average score of 74/100, which places it within the level of good usability. This result confirms that the tool aligns with the needs user and complies with the functional requirements established by the institution, as evidences in the tests conducted at DIVISO, where its correct operation and its contribution to optimizing the management processes of community service practices were verified.
Desarrollo de un aplicativo web para automatizar los procesos de prácticas de servicio comunitario de la Universidad Técnica de Ambato
(2026-01)
Cifuentes Salinas Esteban Ismael
;
Pincha Lema Diego Fernando
;
Torres Valverde Leonardo David
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software
The existing system for managing community service practices at the Technical University of Ambato presented limitations resulting from the manual execution of processes, the dispersion of information, and the lack of clear mechanisms for monitoring each stage. These conditions caused delays and reduced efficiency in institutional administration. To address these needs, a web application was developed to automate the procedures associated with the Planning, Execution, and Evaluation phases of community service practices projects. The development was carried out using the Scrumban methodology, which made it possible to manage requirements incrementally and apply continuous adjustments during the system’s construction. The implemented solution incorporates functionalities for registering projects, monitoring activities and hours, managing approvals, and generating institutional reports, providing a centralized structure that strengthens the organization and traceability of the process. As part of the validation process, the application was evaluated by staff from the Directorate of Engagement with Society (DIVISO) and faculty coordinators using the System Usability Scale (SUS), obtaining an average score of 74/100, which places it within the level of good usability. This result confirms that the tool aligns with the needs user and complies with the functional requirements established by the institution, as evidences in the tests conducted at DIVISO, where its correct operation and its contribution to optimizing the management processes of community service practices were verified.
Aplicación web basada en arquitectura hexagonal para la gestión de documentos clínicos en el departamento médico del mercado mayorista de Ambato.
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información., 2026-01)
Padilla Hidalgo, Paola Vanessa
;
Aldas Flores, Clay Fernando
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información.
With the purpose of modernizing and optimizing the management of clinical information in local health institutions, a technological solution was developed for the Medical Department of the Ambato Wholesale Market. This initiative addressed deficiencies such as the manual handling of records, the loss of documents, and the lack of security for sensitive information. The project focused on implementing a web application based on the hexagonal architecture for clinical document management. The technical proposal was founded on the separation of responsibilities using the hexagonal architecture, ensuring that the central business logic remained independent of technologies. Next.js was selected for the interface and MySQL for data management, which assures scalability and maintainability. Development was executed under the agile Scrumban methodology, responding to detailed requirements identified through surveys applied to 178 users and interviews with specialists. The validation of the data collection instrument using the Cronbach's Alpha coefficient confirmed its consistency. Initial results evidenced problems in document delivery and delays due to incomplete histories. The final implementation of the system resulted in operational efficiency improvements exceeding 97%. Processes that previously consumed between 8 and 30 minutes are now executed in seconds. This allowed for automation, the reduction of human errors, and the immediate availability of histories. The final outcome was an improvement in organization, which enables medical staff to dedicate more time to direct patient care.
Sistema basado en un framework multiplataforma para el seguimiento y control de cobros en la Academia Oficial de Fútbol Porto Ambato
(2026)
Bury Villacís Rogers Brando
;
Aldás Flores Clay Fernando
;
Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la Información
In this project, the fee management process at the Academia Oficial de Fútbol Porto Ambato was analyzed with the objective of identifying the limitations derived from the manual and fragmented handling of enrollments and monthly payments. The diagnostic phase revealed issues such as errors in recorded amounts, duplicated information, delays in payment verification, and difficulties in generating timely financial reports. The research defined the central problem, objectives, and theoretical foundations related to sports administration and the use of multiplatform technologies. A methodology based on bibliographic review, direct observation, and surveys administered to representatives was applied, which made it possible to understand the real functioning of the process and to gather users’ perceptions of the current system. Based on the results, a multiplatform system was designed and implemented to integrate students, enrollments, monthly fees, and payments into a single environment. The solution was developed using Flutter for the user interface, Node.js with Express for the business logic, and PostgreSQL as the database, ensuring consistency, traceability, and real-time access to financial information. The results show that the incorporation of the system significantly modernizes the fee management process, streamlines the registration and verification of payments, and reduces the administrative workload. It also improves transparency for representatives and facilitates the generation of key reports for financial control and institutional decision-making.
Aplicación móvil para dispositivos android aplicando modelos de predicción para la gestión de pedidos en Ramones Restaurant.
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la Información, 2024-02)
López Pérez, Cristian Javier
;
Ibarra Torres, Oscar Fernando
This research project focuses on the development and implementation of an Android mobile application using predictive models for order management at Ramones Restaurant. The primary objective was to optimize the company's customer service process by integrating technology into its traditional order management system. An in-depth analysis of the existing order management procedures at Ramones Restaurant was conducted, revealing significant inefficiencies and areas for improvement. Various predictive models were evaluated, with a focus on their adaptability, scalability, and potential for integration into the restaurant’s operational structure. Artificial neural networks were identified as the most suitable due to their flexible architecture. The mobile application was developed using robust software frameworks, facilitating a faster and more efficient development process. The mobile application was developed using the Scrumban agile methodology, to ensure adaptability to changing requirements and unforeseen challenges. The implementation of the application demonstrated the feasibility and benefits of introducing advanced technologies in small and medium-sized enterprises (SMEs). The findings suggest that such integrations can be successfully achieved with careful planning and consideration of business-specific complexities. The study recommends further comparative analysis of predictive models to optimize the application’s performance. Future research should explore the broader impact of technology implementation in SMEs. Additionally, a post-implementation evaluation plan for Ramones Restaurant is advised to ensure continuous improvement and adaptation of the application to meet evolving business needs and customer expectations

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