Ingeniería en Sistemas, Electrónica e Industrial

URI permanente para esta comunidadhttp://repositorio.uta.edu.ec/handle/123456789/1

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2025 - 20262

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Fecha de inicio: 2025Tema: search.filters.subject.AUTOMATIZACION DE PROCESOS

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Mostrando 1 - 2 de 2
  • Miniatura
    Item type:Ítem,
    Implementación de un sistema BPM para optimizar la gestión documental en depósitos a plazo fijo
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Software., 2026-07-06)
    Paredes Chavez, Mateo Jose
    ;
    Naranjo Ávalos, Hernán Fabricio
    ;
    Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Software.
    The purpose of this study was to develop a BPM system to optimize document management in the opening and renewal processes of Fixed-Term Deposits (FTDs) at the “Educadores de Tungurahua” Savings and Credit Cooperative Ltd. Initially, an análisis of the current process (As-Is) was conducted, identifying limitations associated with physical document handling, long customer service times, and the absence of automated mechanisms for monitoring deposit maturities. As a solution, a BPM system based on Power Apps, Power Automate, SharePoint Online, Outlook, and SQL Server was implemented, enabling the automation of document management, maturity control, alert generation, and operational reporting. In addition, a digital document repository was incorporated, improving information traceability and availability. To evaluate the impact of the solution, 193 FTD opening and renewal processes carried out under the traditional procedure were compared with 193 equivalent processes subsequently managed through the BPM system, considering the same operational activities and service conditions. The results showed a reduction in the average service time, which decreased from 38.92 minutes to 12.87 minutes, representing an improvement of 66.93%. Consequently, the implementation of the BPM system optimized document management and improved the operational efficiency of the Service Counter area through the automation of routine activities, the reduction of manual controls, and the centralization of information. The results obtained demonstrate that BPM technologies constitute an effective alternative for strengthening document-related and operational processes within the financial sector.
  • Miniatura
    Item type:Ítem,
    Aplicativo web con asistente de voz para automatizar procesos de ventas e inventarios en el restaurante Shawarma La Estacion
    (2025-08)
    Granda Jimenez Erik Alexander
    ;
    Jara Moya Santiago David
    ;
    Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software
    Digital transformation represents a key opportunity to optimize operations in traditional businesses. In this context, Shawarma La Estación restaurant faced limitations derived from a management model based on manual tasks, making inventory control, sales supervision and operational efficiency difficult. This project proposed the development of a web application to automate the sales and inventory processes. Its functionalities included sales registration, management of products with expiration dates, administration of product transformations, registration of purchases and validation of daily closings, which allowed complete traceability. As an added value, a voice assistant was incorporated to execute actions by means of spoken commands, reducing the operational burden on personnel. The RAD (Rapid Application Development) methodology was applied for the development, which allowed an agile approach through prototypes and continuous iterations. Technologically, Next.js was implemented for the frontend, NestJS for the backend, MySQL as database and Azure Speech SDK for speech recognition. The results were significant, allowing a 98,95% reduction in the average execution time with the web application and a 98,02% reduction when using the voice assistant. The inventory control process showed the greatest savings, with a 100,00% reduction. In addition, an average rating of 4,95/5 was obtained when using the voice assistant, compared to 3,0 for the manual methods. These results demonstrated the effectiveness of the system in optimizing operational management and improving staff experience.