Ingeniería en Sistemas, Electrónica e Industrial

URI permanente para esta comunidadhttp://repositorio.uta.edu.ec/handle/123456789/1

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2025 - 20262

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Tipo de acceso: Acceso abiertoTema: search.filters.subject.GESTION DOCUMENTAL

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  • Miniatura
    Item type:Ítem,
    Implementación de un sistema BPM para optimizar la gestión documental en depósitos a plazo fijo
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Software., 2026-07-06)
    Paredes Chavez, Mateo Jose
    ;
    Naranjo Ávalos, Hernán Fabricio
    ;
    Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Software.
    The purpose of this study was to develop a BPM system to optimize document management in the opening and renewal processes of Fixed-Term Deposits (FTDs) at the “Educadores de Tungurahua” Savings and Credit Cooperative Ltd. Initially, an análisis of the current process (As-Is) was conducted, identifying limitations associated with physical document handling, long customer service times, and the absence of automated mechanisms for monitoring deposit maturities. As a solution, a BPM system based on Power Apps, Power Automate, SharePoint Online, Outlook, and SQL Server was implemented, enabling the automation of document management, maturity control, alert generation, and operational reporting. In addition, a digital document repository was incorporated, improving information traceability and availability. To evaluate the impact of the solution, 193 FTD opening and renewal processes carried out under the traditional procedure were compared with 193 equivalent processes subsequently managed through the BPM system, considering the same operational activities and service conditions. The results showed a reduction in the average service time, which decreased from 38.92 minutes to 12.87 minutes, representing an improvement of 66.93%. Consequently, the implementation of the BPM system optimized document management and improved the operational efficiency of the Service Counter area through the automation of routine activities, the reduction of manual controls, and the centralization of information. The results obtained demonstrate that BPM technologies constitute an effective alternative for strengthening document-related and operational processes within the financial sector.
  • Miniatura
    Item type:Ítem,
    Desarrollo de un sistema web para la mejora del seguimiento de recomendaciones emitidas por los entes de control interno y externo de la Empresa Eléctrica Ambato Regional Centro Norte S.A.
    (2025-08)
    Girón Rodríguez Jean Pierre
    ;
    Chicaiza Castillo Dennis Vinicio
    ;
    Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software
    Empresa Eléctrica Ambato Regional Centro Norte S.A. faces significant difficulties in following up on and complying with the recommendations issued by internal and external auditors, mainly due to the use of non-integrated systems, such as spreadsheets, emails, and physical documents. These practices limit centralized monitoring, cause delays in status updates, and negatively affect coordination between departments. To address this problem, an integrated web-based system was developed to centralize the tracking of recommendations, allowing real-time monitoring of the status of each recommendation and facilitating effective communication with departments. This tool provides automatic alerts on upcoming and past due deadlines and establishes effective mechanisms for recording and documenting activities that support compliance with recommendations. The methodology used combined bibliographic research, quantitative research through surveys of the staff involved, and statistical methods for analyzing the data collected. The technological solution employed an agile approach based on Angular, Spring Boot for development, and the Oracle database, incorporating JWT for secure authentication and real-time notifications via WebSocket. The project resulted in a system that significantly optimizes the monitoring and control of recommendations, providing interactive dashboards and immediate notifications, which improves transparency, operational efficiency, and facilitates real-time decision-making. Evaluations indicate a notable improvement in user satisfaction and a considerable reduction in response times and human errors, which strengthens the company’s internal control.