Ingeniería en Sistemas, Electrónica e Industrial

URI permanente para esta comunidadhttp://repositorio.uta.edu.ec/handle/123456789/1

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2021 - 20265

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Tipo de acceso: Acceso abiertoTema: search.filters.subject.CHATBOT

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Mostrando 1 - 5 de 5
  • Miniatura
    Item type:Ítem,
    Chatbot basado en procesamiento de lenguaje natural para tareas de soporte técnico en la empresa Mivilsoft S.A.
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información., 2026-07-03)
    Ballesteros Moya, David Augusto
    ;
    Aldás Flores, Clay Fernando
    ;
    Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información.
    This project arises from the need for a system that preserves the fluidity of the communication channels preferred by clients while centralizing the collected information to enable traceability and auditing. To achieve this, the project leverages modern technologies based on artificial intelligence. The project included an assessment of the company’s needs and the resources available to address them. Based on this analysis, it was determined that the solution would be implemented as an Odoo module integrated into the system currently in operation, incorporating technologies such as LangChain and pgvector to enable artificial intelligence capabilities. Additionally, a literature review was conducted on technologies, software architectures, and best practices related to the use of natural language models. The resulting system is capable of maintaining a conversational interaction with the user and, based on the user’s needs and the given context, can make decisions such as registering a new support ticket, responding to user inquiries, or retrieving information about tickets related to a specific issue.
  • Miniatura
    Item type:Ítem,
    Aplicación web para la gestión de actividades comunitarias y consultas mediante el uso de chatbot en la comunidad de Echaleche
    (2025-01)
    Caiza Llanganate Angel Gabriel
    ;
    Ibarra Torres Oscar Fernando
    ;
    Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software
    The purpose of this project is to implement a web application for the management of community activities and inquiries through the use of a chat in the community of Echaleche, with the objective of optimizing administrative processes and strengthening communication between community members and the board. The research was based on a technological development approach, applying agile methodologies that allowed for flexible planning and continuous validation of the web application. The initial analysis identified shortcomings in the control of community work days (mingas), meetings, and dues, due to the manual management of records. Based on this analysis, the functional and non-functional requirements of the web application were established, prioritizing transparency, security, and ease of use. The methodology applied was developed under a quantitative approach and employed both field and bibliographic research. The development was carried out using open-source and modern technologies such as Node.js, React, and MySQL, additionally integrating a chatbot to facilitate automated queries. The results obtained demonstrated a significant improvement in administrative management, a reduction in human error, and increased user satisfaction, achieving a satisfaction index of 90.06% according to the CSAT method. In conclusion, the application contributes to the digital transformation of the community, promoting participatory, modern, and sustainable management.
  • Miniatura
    Item type:Ítem,
    Solución de IA para reducir los tiempos de atención a clientes en la empresa Ingedemy
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2025-02)
    López Galarza Edison Orlando
    ;
    Ibarra Torres Oscar Fernando
    Customer service channel saturation has been a growing challenge for many companies, especially with the rise of platforms such as WhatsApp. According to a 2020 McKinsey & Company report, the use of instant messaging for customer care increased by 80% globally, leading to critical saturation that limited companies' efficiency and ability to grow. This phenomenon highlighted the urgent need for technological solutions that optimize customer service, without compromising service quality. The purpose of this research project was to address this issue at Ingedemy, where the saturation of customer service channels, particularly WhatsApp, hindered agile and personalized interaction with customers. The initiative focused on developing and implementing a robust Artificial Intelligence (AI) solution that would improve the clarity of information, reduce response times and personalize each user's experience. The solution adopted integrated several technologies, including a chatbot based on GPT-4, web scraping techniques to obtain updated information and a web platform for performance analysis and lead management. The chatbot interacts efficiently through WhatsApp, using a NoSQL database in Firebase, the web platform includes a Kanban board and a dashboard for metrics visualization. This integration enables smooth and efficient management, optimizing processes and improving the customer experience.
  • Miniatura
    Item type:Ítem,
    Asistente conversacional (chatbot) basado en un sistema de gestión de conocimientos para atención a los clientes de la empresa Aceros Industriales HGB
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería en Sistemas Computacionales e Informáticos, 2022-02)
    Barros Manzano, Marilyn Valeria
    ;
    Buenaño Valencia, Edwin Hernando
    Currently companies have chosen to implement computer applications that are based on artificial intelligence (AI) that allow simulating conversations, these applications have taken an impact on society, since they provide automatic answers to frequently asked questions. Maintaining communication with customers is essential for companies so giving answers through instant messaging channels is important for them. For the development of this project, a chatbot conversational assistant was developed to give attention to the customers of the Aceros Industriales HGB Company in a more agile and simple way. The chatbot allows the customer to ask frequently asked questions, search for products, request quality certificates, advice and download the product catalog. The project has been developed on the Dialogflow platform that allowed the creation of the agent and training, in addition Dialogflow allowed the integration of its own webhook that was developed in Flask a micro framework written in Python that allows to create web applications where one of its methods is the connection with the NoSQL database MongoDB Atlas. The services were deployed on Heroku's cloud-based platform as a service (PaaS) platform as a service.
  • Miniatura
    Item type:Ítem,
    Prototipo de chatbot para la resolución y atención de inquietudes académicas de la Secretaría de Ingeniería en Sistemas Computacionales e Informáticos
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería en Sistemas Computacionales e Informáticos, 2021-09)
    Bonilla Guevara, Ricardo David
    ;
    Núñez Miranda, Carlos Israel
    Artificial intelligence has evolved constantly and it has a a large number of applications, we can name some of them, like: speech recognition, machine learning, facial recognition, natural language processing, among others, however, this investigation will focus in the chatbots or also known as conversational agents, these programs imitate the human behavior and also people can have a conversation with them, for this reason many companies use these chatbots to attend the doubts or the most frequent inquiries made by their clients. Chatbots will be available at any time and it is capable to respond most queries what are made without help from a human agent, for this reason, this project focuses in the development of a prototype which responds to the most frequent inquiries made by the students of the Career of Engineering in Computational and Informatics Systems, this project focuses on the secretariat of the career, also the fundamental point for this research was boost the use of chatbots to reduce response time to the inquiries. An investigation will be conducted through surveys to the students will try to determine what are the most frequent queries, also, we will select the framework or the best technology to develop the prototype and will we performed the necessary functional tests, to detect and prompt correction of errors.