Unidad de Posgrados

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Author: search.filters.author.Córdova Guambo, Inés Virginia

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    Elaboración de un plan de limpieza y sanitización para mejorar la calidad de productos pesqueros comercializados en el local PROMAR ubicado en la ciudad de Ambato
    (Universidad Técnica de Ambato. Facultad de Ciencia e Ingeniería en Alimentos. Diplomado Superior en Auditoría y Aseguramiento de la Calidad para el Sector Alimenticio, 2013-05) Córdova Guambo, Inés Virginia; Álvarez Calvache, Fernando Cayetano
    The present research is aimed at improving the quality of fishery products that are sold in the Seafood Shopping CenterPROMAR, that establishment has no standardized procedures to maintain and improve the hygienic conditions of facilities, personnel, equipment and utensils, contributing cross-contamination with the products sold. Under this issue, and considering the power law and good living in the country, has been appropriate to develop a plan for cleaning and sanitizing, so the manual is designed to PROMAR. This work included the identification of the areas, equipments and utensils that the company. Also, it was classified the kind of dirt for being eliminated and according to this, they were suggested some cleaning and disinfectant products. Then, Standard Operational Procedures were redacted, along with control formats, verification formats and corrective actions formats, all part of the basic documents of the cleaning and disinfection handbook. Finally, the designed plan was unveiled to staff working in PROMAR, complementary were trained on proper food handling.
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    El Sistema de gestión de calidad según Norma ISO 9001:2008 para la empresa PROAGRIP Cía. Ltda.
    (Universidad Técnica de Ambato. Facultad de Ciencia e Ingeniería en Alimentos. Maestría en Gestión de la Producción Agroindustrial, 2017-01) Córdova Guambo, Inés Virginia; Córdova Suárez, Manolo Alexander
    The present investigation determined the relation between the variables Quality Management Sistem and the client´s satisfaction of Proagrip Cía. Ltda Company, for which a diagnosis of the Company has been made regarding to the Quality Management Sistem by means of a verification list developed according to ISO 9001:2008 Policy requirements, achieving a general fullfilment level of the 12%. From the interview applied to external clients, the results was an 84% of satisfaction in a general way with the products; however, they have a perception of insatisfaction with the complaint management, the quantity and delivery time of the product, comunication quality settings and the staff´s attention. The Company´s value chain procedures were formalized and the Quality Manual was developed, so through a sufficiency audit it reached the 83% of fullfilment with ISO 9001:2008 Policy; which allowed to implement the relevant documentation in accordance to the criteria that influence on the client´s satisfaction, reaching the 88% of external clients satisfied, for which there was a a 4% depletion of unsatisfied client´s.