Tesis Software

Permanent URI for this collectionhttp://repositorio.uta.edu.ec/handle/123456789/39538

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Start date: 2023Subject: search.filters.subject.AUTOMATIZACIÓN

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    Aplicación móvil para la automatización del proceso de gestión de pedidos en la ferretería “Perfitool”
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2025-02) Zamora Cox Keybrish Solange; Chicaiza Castillo Dennis Vinicio
    Order management is a fundamental aspect of any business, as proper organization and control contribute significantly to sustainable growth and prevent its decline. In recent years, the use of technological tools has seen a notable increase, driving the development of both small businesses and large companies. The purpose of this project is to implement technological solutions in Perfitool to optimize its order management, improve its reach, and consequently boost the growth of its sales. Specifically, the development of a mobile application is proposed to facilitate interaction between the business and its customers, offering a more convenient ordering experience while optimizing the use of available resources. Mobile applications have become a key tool to strengthen the relationship with customers, enabling more direct and efficient communication. This project seeks to leverage these technologies to foster the development and competitiveness of Perfitool in the current market.
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    Solución de IA para reducir los tiempos de atención a clientes en la empresa Ingedemy
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2025-02) López Galarza Edison Orlando; Ibarra Torres Oscar Fernando
    Customer service channel saturation has been a growing challenge for many companies, especially with the rise of platforms such as WhatsApp. According to a 2020 McKinsey & Company report, the use of instant messaging for customer care increased by 80% globally, leading to critical saturation that limited companies' efficiency and ability to grow. This phenomenon highlighted the urgent need for technological solutions that optimize customer service, without compromising service quality. The purpose of this research project was to address this issue at Ingedemy, where the saturation of customer service channels, particularly WhatsApp, hindered agile and personalized interaction with customers. The initiative focused on developing and implementing a robust Artificial Intelligence (AI) solution that would improve the clarity of information, reduce response times and personalize each user's experience. The solution adopted integrated several technologies, including a chatbot based on GPT-4, web scraping techniques to obtain updated information and a web platform for performance analysis and lead management. The chatbot interacts efficiently through WhatsApp, using a NoSQL database in Firebase, the web platform includes a Kanban board and a dashboard for metrics visualization. This integration enables smooth and efficient management, optimizing processes and improving the customer experience.
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    Desarrollo de un sistema para la generación de contenido audiovisual utilizando recursos basados en inteligencia artificial y su incidencia en los tiempos de producción
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2025-02) Galarza Tamayo Daniel Gerardo; Jara Moya Santiago David
    The production of educational videos poses significant challenges in terms of time and quality. This project developed an automated system to optimize audiovisual content creation using artificial intelligence tools. Key technologies include Microsoft Azure Text-to-Speech for voice synthesis, GPT-4 for scriptwriting, FFMPEG for programmatic video editing, and Electron JS for developing a scalable desktop application with a user-friendly interface. The system automates critical processes such as slide creation, narration generation, and scriptwriting, achieving a 67.43% reduction in production time. It addresses the needs of Ingedemy instructors, who faced bottlenecks in stages like editing and recording. Results validated significant improvements in efficiency and quality, emphasizing the system’s ability to personalize and standardize content. This project demonstrates that integrating these technological tools not only reduces manual workloads but also fosters the adoption of innovative solutions to meet the growing demand for high-quality educational content.
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    Desarrollo de aplicación web para la automatización de la fiscalización y subida de información de las redes de distribución al sistema de información geográfica de la Empresa Eléctrica Ambato Regional Centro Norte S.A.
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2023-09) Supe Silva, Ricardo Esteban; Chicaiza Castillo, Dennis Vinicio
    This project was born with the need to automate the review process of the "Hojas de Estacamiento" received by the Planning Department of Empresa Electrica Ambato Regional Centro Norte S.A., the review of these sheets is a process that takes approximately thirty minutes and for each error found added more time in its review. First, in the requirements gathering for the development of the system, surveys and interviews were conducted with EEASA staff in order to obtain technical and functional requirements that would allow the understanding of the processes they manage and use them in favor of the automation and development of the system. For the storage of digital files, we opted for BLOB data types because it gives greater advantage than using external storage. Secondly, agile methodologies were investigated to facilitate the development of the application, giving OOHDM as the best option, during its early stages of development allows to generate a code base from its diagrams. On the one hand, it speeds up the development of the application, on the other hand, it takes time to diagram, define its navigational context and create abstract views, but in the end, it is time invested for the benefit of the development stage of the methodology. Finally, as technological tools. Spring Boot and Oracle were used as a requirement requested by the head of the PD. Also. Angular was selected as the best Front-End framework in a comparison with other tools. In short, the system is currently being used by all contractors, allowing them to upload their files and obtain their certificate at any time of the day, at the same time, the work used by the DP administrative staff was reduced considerably.