Gerencia de Instituciones de Salud

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Subject: search.filters.subject.EFICIENCIA

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    Diagnóstico de la calidad de atención médica y su incidencia en la satisfacción del paciente en el Centro de Salud Quero en consulta externa.
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud, 2016) Valle Galarza, Edisson Geovanny; Mejía Vayas, Carlos Vinicio
    This research aims to analyze the quality of medical care in the outpatient service Quero Health Center regarding patient satisfaction. We talk about the importance of the National Plan for Good Living as a tool designed to create public policy with management and public investment. It is also mentioned on the MAIS which is the model of comprehensive health care and constitutes a set of policies, strategies, guidelines and tools focused on Family, Community and Intercultural health complementing, organizes and decongest the National Health System. It also focuses on provision and quality of health services is the department in charge within the Ministry of Public Health to monitor and track all processes in health are made with quality in patient welfare. Regarding the experimental part of the degree of satisfaction it is analyzed in relation to the mode of attention. With this research is to improve the institutional image of Quero Health Centre through the welfare of the external user. Through satisfaction surveys was observed and analyzed the most important factors affecting the quality of health care among them are: waiting times, treatment, infrastructure, explanation, etc. which directly they influenced the patient satisfaction. With this background it is concluded that there are several aspects to correct highlighting as a fundamental part in the quality of care the patient-physician to do a guide to improve the quality of care following key points and fundamental as proposed dialogue: trust, empathy, humanity, openness and respect. Finally, a guide aims to improve the quality of health care which includes monthly monitoring reflected the degree of care, ongoing training that will allow updating and strengthening the knowledge of physicians and respect and equal promoted in the deal . With the implementation of this Guide seeks to correct and give quality care to patients Quero Health Center.
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    El coaching como herramienta de liderazgo y su incidencia en la comunicación organizacional en el personal de salud del Área de Trabajo Social del Hospital IESS Ambato.
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia en Instituciones de Salud, 2016) Vinueza Villarés, Viviana Vanessa; Valencia Silva, Alex Fabián
    Ambato IESS Hospital is a government entity, whose organization and operation is based on the principles of solidarity, obligation, universality, equity, efficiency and sufficiency, which provides health care to the central region. When an organization keeps motivated to the human personnel and working together benefits significantly the attention to the affiliate. So, they have created different methods and processes aimed to improving the maximum personal development, but especially the professional development, this allow the staff to be more competent and they can gain greater leadership from the heads of each department. Then, the different heads will enhance the creative abilities and skills of each professional to achieve the goals within an organization and thus ensure that the results will be efficient, permanent and can transform the business environment. Were applied surveys of leadership and organizational communication to the personnel in the area of Social Work at the Ambato IESS Hospital. It is noteworthy that other areas of the hospital as outpatient and hospitalization depend on the Department of Social Work. Therefore, it is essential to evaluate xiv the type of organizational communication in this area. We can notice that communication between staff and the boss is consistent and timely when troubleshooting. In addition, it was concluded that the Head of Department has the characteristics of democratic leadership because it allows to the staff to help and work together in the search for solutions in order to provide quality care to the clients. The coaching process was not executed because when the surveys were performed and the data was processed, statistical analyzes have shown that there is no correlation between the implementation of coaching and leadership.
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    "La Calidad en el Servicio y la Eficiencia en la prestación del Seguro Obligatorio de Accidentes de Tránsito de los usuarios del Hospital Provincial Docente Ambato".
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Instituciones de Salud., 2014) Tierra Abarca, Elizabeth Priscila; D-T Jiménez Silva, Walter Ramiro
    La presente tesis tiene como objetivo analizar la calidad en el servicio y la eficiencia en la prestación del Seguro Obligatorio de Accidentes de tránsito de los usuarios del Hospital Provincial Docente Ambato desarrollando una estructura orgánica funcional que permita mejorar la satisfacción de los usuarios del SOAT, aplicando varias estrategias de diferenciación para incidir así en su grado de satisfacción, ya que actualmente el personal no se encuentra capacitado adecuadamente en el tema del seguro. Con esta investigación se pretende que las autoridades tomen decisiones en el proceso del Seguro Obligatorio de Accidentes de Tránsito SOAT, por medio de la adecuada organización funcional de cada uno de los departamentos involucrados. Además de fomentar el derecho de recibir por parte de los servicios de salud todas las prestaciones necesarias para proteger la vida y salud, conforme lo determina el Ministerio de Salud Pública y el Estado. Para lograr lo anteriormente descrito, la información se recopilo de las diferentes áreas, mandos y personal involucrados: Emergencia, Estadística, Atención al cliente; con los que se realizó un análisis del entorno externo e interno. Gracias a todos, este análisis y cooperación del personal técnico y administrativo se pudo determinar los verdaderos problemas del área mencionada y a su vez llegar a la conclusión de que los usuarios sobre el área del SOAT no se encuentran satisfechos con la estructura orgánica del Hospital Regional ya que su funcionamiento no es tan eficiente dentro de la atención de los usuarios. Con esto se puede dar solución con un manual organizacional que mejorará la calidad de los servicios en el que se describe las funciones básicas a nivel de puestos de trabajo o cargos contenidos en el cuadro de asignación de personal (CPA), formula los requisitos esenciales exigibles y establece las relaciones internas del cargo, el cual está demostrado al final del presente trabajo.