Gerencia de Instituciones de Salud

Permanent URI for this collectionhttp://repositorio.uta.edu.ec/handle/123456789/6568

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    Evaluación de la calidad de atención y la satisfacción del cliente de los Centros de Salud Tipo C en la Zona 3 del Ecuador
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Jaya Veloz, Erica Mariela; Córdova Aldás, Víctor Hugo
    This research aims to examine the quality of care and customer satisfaction of the C-type health centres in zone 3 of Ecuador; for which the survey technique was used specifically managed the model SERVQHOSE-E, which is a validated version for health services, this model allowed to gather information on the perception of users in different aspects, for which It was also used the scale of Likert where the perceived quality was measured, the data of opinion and data demographic. The survey was applied to users of the Lizarzaburu Health Center in the city of Riobamba, and evidenced different aspects such as security, empathy, satisfaction, tangible elements; This information allowed the design of strategies for the management of competencies in the different units aimed at offering a high quality service level seeking the satisfaction of the user. The methodology used in the research process was based on a descriptive study of cross-sectional and quantitative in the same one that considered to all the population that graduated daily of the services of the center of Health type C. For the elaboration of the respective proposal has been considered the cycle of Deming (plan, do, verify and act), which is related to the ISO 9001:2015 in the aspects of performance evaluation and continuous improvement. With the implementation of each of the strategies raised it is expected that the attention provided by the staff of the center of Health Lizarzaburu improve considerably, so that the users feel satisfied; In addition, the evaluation of the staff is intended to be in continuous and constant training providing adequate attention and focused on the new medical and technological advances, becoming the basis for the continuous improvement of the Institution.
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    Principio de la calidad del sistema nacional de salud y la atención al usuario en los centros de salud de la provincia de Tungurahua
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Flores Santana, Alexandra Catherine; Córdova Aldás, Víctor Hugo
    The purpose of this research is to analyze the principle of Quality of the National Health System and care in the users of the health centers of the province of Tungurahua, and in this case will be determined in the Health Center Nº 1 de Ingahurco. The quality of care has become a fundamental requirement throughout the health service, which must be based on moral values where patients and professionals can interact. Many aspects are taken into account as an instrument to guide and establish guidelines such as the MAIS model of Comprehensive Health Care, which includes a set of tolos and resources that will be complemented by the National Health System for the well-being of the population in the province. Thus, surveys have also been carried out on the patients of the health center, which will allow to establish in a broad and clear way a diagnosis about the situation of the establishement to give a solution to the problem. With this background it is determined that there are several points to be modified, emphasizing as a fundamental part the quality of care the doctor – patient communication for which a manual of care applied to the patients of the Ingahurco healt centes is proposed that improves the quality of care optimizing all resources.