Desarrollo de la documentación relativa a los recursos del LAM-UTA acorde a la norma ISO/IEC 17025- 2018

Abstract

The problem addressed in this research was the lack of standardized and updated documentation in the Motion Analysis laboratory of the Technical University of Ambato (LAM-UTA), which hinders compliance with the requirements of the standard and the quality assurance of the services offered. The main objective is to develop the required documentation so that LAM-UTA can adapt to the requirements of ISO/IEC 17025-2018, in order to improve the quality of the services offered and its competitive position in the market. The methodology employed consisted of a bibliographic and documentary review of the ISO/IEC 17025-2018 standard, analysis of the current situation of LAM-UTA and design of the required documentation. The research approach was quantitative, since relevant data collection and statistical study that allows determining behavior patterns, these promote the justification of the Implementation of the ISO/IEC 17025-2018 Standard, quantitative of applied type, since it will allow the description of the problematic evidenced in the study area. The results of the research show that, LAMUTA, does not have any document because it is a new laboratory to be created, where 7 procedures are proposed that will allow achieving greater efficiency in the management of resources. In conclusion, the research has allowed the development of the documentation required for LAM-UTA to adapt to the requirements of ISO/IEC 17025-2018, to contribute to the quality of the services offered and its competitive position in the market.