Modelo de calidad para el sector de servicios de centros infantiles del cantón Mocache provincia de Los Ríos

Abstract

These children's centers are projects that are carried out in an agreement between the GADM-Mocache Municipal Autonomous Decentralized Government of Mocache and the MIES (Ministry of Economic and Social Inclusion) children with the participation and co-responsibility of the family and the community. These centers respond to a model that combines, both in their physical infrastructure, as in their model of attention and supply of didactic materials, fungible, adequacy and equipment, high quality standards, aimed at the integral development of Ecuadorian children. This research aims to achieve a quality model that provides a quality service and warmth that meets the needs and expectations of users and their representatives, for this will be fed a varied and extensive bibliographic information that will provide a better service for part of the children's centers. Adjusting to the operational plans established by the MIES in an adequate manner to control, supervise and improve the activities that are carried out constantly with the integrating group, responsible and budgetary schedule of the children's centers in coordination with the counterpart, aiming to sensitize said users through training that they are the children's centers and what services they provide, their importance and the impact that a good model of quality in the same one originates. Finally, we proceeded to digitalize the proposal that includes the implementation of a service quality model in the children's centers of the Mocache canton, province of Los Ríos, "Caritas de Ternura case" to have a perspective of the final design.