Central de telefonía IP para facilitar la comunicación interna en la Unidad Educativa Bolívar

Abstract

Nowadays, educational institutions must have an efficient communication infrastructure to ensure proper coordination among their departments. The Bolívar Educational Unit has identified deficiencies in its internal communication that were affecting the interaction between administrative and academic departments. To address this issue, an IP telephony central model UCM6108 was implemented, designed to integrate advanced functions such as IVR, voicemail, and ringing groups, improving internal interactions. The project begins with a comprehensive analysis of the current communication requirements to ensure the system configuration fulfills the institution's operational demands. This includes identifying specific needs for internal communication and evaluating the existing infrastructure to seamlessly integrate the IP telephony system. The implementation process is organized into three key stages. The first stage involves setting up the central UCM6108 PBX system, which is the cornerstone of the telephone network. The second stage focuses on configuring the GRANDSTREAM IP phones, such as the GXP1620/1625 and GXP2130 v2 models. Finally, the third stage includes detailed testing of the UCM6108 IP PBX system, which encompasses performance testing, voice quality, and stability under real-time usage conditions. Through this implementation, an improvement in communication management was observed by facilitating access to centralized tools and specific functions that expedite interaction. A reduction in response times was noted in the coordination between administrative and academic staff. This project highlights how the implementation of IP telephony not only enhances internal communication but also expedites the management of administrative and academic processes, allowing a more efficient work environment.