Lean service para la optimización logística del montaje y desmontaje de equipos en eventos en vivo de la empresa “La máquina del sonido”

Abstract

The objective of this research is to optimize the logistics processes involved in setting up and dismantling equipment at La Máquina del Sonido by applying Lean Service tools aimed at reducing waste and improving operational efficiency. The study was conducted due to existing problems in event logistics operations, where there are long work times, unnecessary trips, disorganization in the warehouse, difficulty locating equipment, and a lack of standardized procedures all of which directly affect service quality and adherence to established timelines. For the initial assessment, techniques such as direct observation, analytical flowcharts, time studies, and VSM analysis of the current state are used, enabling the identification of waste related to unnecessary movements, unnecessary transport, and other factors. Based on the findings, Lean Service tools tailored to the company’s needs are selected and implemented, including the 5S methodology, focused on sorting, setting in order, and cleaning work areas; visual management, aimed at facilitating the rapid identification of equipment and materials through signage and coding; and standardized work used to define procedures and operational sequences for critical process activities. The implementation of these tools made it possible to reorganize the warehouse, sort equipment, establish visual signage, code equipment and accessories, and define standardized procedures for critical activities in the processes studied. The results obtained demonstrate that Lean Service is an effective alternative for improving efficiency and logistics performance in companies dedicated to the production of live events.