Implementación de un sistema web para mejorar la eficiencia en los procesos operativos en la cafetería Kafos

Abstract

Manual order and inventory management continues to undermine the competitiveness of small food-service businesses. Statista (2024) reports that 74% of fast-food outlets in Latin America still record sales on paper forms, lengthening service times and causing stock-outs that erode profit. This study addresses that gap at Kafos, a specialty coffee shop whose notebooks and spreadsheets impeded accurate stock control and customer tracking. The project designed and deployed an integrated web system that optimises sales, inventory and loyalty while requiring only low-cost infrastructure. An MVC stack—Laravel, Vue 3 and PostgreSQL—was containerised with Docker for local deployment. Development followed a Kanban workflow, iterating on a minimum viable product comprising four modules: orders, inventory, finance and a points-based loyalty programme. After two months of uninterrupted use the shop recorded clear gains: order turnaround times fell markedly, stock-related cancellations became rare events, and the share of customers who returned within the same month almost doubled. Automated birthday greetings also encouraged most recipients to visit again. The solution demonstrably raises daily efficiency and strengthens customer relationships, offering a replicable path for micro-enterprises seeking digital transformation on a limited budget.