Diseño de un sistema de gestión por procesos en la empresa “Kipa Amaranto”

Abstract

The current project has as its purpose to design a process management system for the “KIPA AMARANTO” Company. Through the diagnosis of the current situation of the process management system, it was identified the lack of documentation in the productive processes that allow adequate control and fol low up of them; these generate delays, unproductive times, and repetitive tasks that do not generate added value Subsequently, a detailed analysis of the principal processes of the company was applied to be documented in a process map. The data of the ope rational processes were carried out using management tools such as process sheets, which describe the elements that make up production; flow charts, flow diagrams, and analytical flowcharts. In addition, control indicators were established and a time study was carried out to determine the standard time required for the execution of each product. Finally, process and procedure manuals were made to provide an improvement proposal for the productive development of the organization, through the standardization of the identified processes. These manuals present a structured manner of all the guidelines that must be taken into account to optimize operations and ensure the standardization of processes. The documents generated provide a clear and detailed guide on h ow to carry out each activity; which will facilitate the planning, execution, and evaluation of personnel training, improve supervision and job monitoring, and will contribute to the overall efficiency and quality of operations at "KIPA AMARANTO" Company.