Riesgo ergonómico por carga mental en el personal de la Cooperativa de Ahorro y Crédito Mushuc Runa Agencia Matriz Ambato

Abstract

Current working conditions require the manipulation of a large volume of information, as well as a high level of attention, demanding the cognitive abilities of the worker, consequently, the presence of out-of-control situations and pressure situations cause adverse effects on workers such as stress and anxiety obtaining a job in poor ergonomic conditions. The present work seeks to manage the present risk through the analysis of the working conditions of the Cooperativa de Ahorro y Crédito Mushuc Runa agencia matriz Ambato, for this reason different types of research were used such as field research because data were collected within the environment for this the method of estimation of mental load NASA TLX was used and the risk was evaluated using the ERGOS method, to finally elaborate a proposal for the prevention of ergonomic risk by mental load oriented to the organization. Through the estimation and evaluation, it is concluded that female staff and staff over the age of 50 suffer a higher mental load index, resulting in mental fatigue and therefore a decrease in performance at the workplace. The presence of mental load in the organization is notorious due to the level of demand in the workplaces, so the mental load prevention program is proposed for the prevention of adverse effects on the health of the worker and the improvement of workplace conditions.