Modelo de gestión por procesos para la empresa de lavado y tinturado de jeans “Dayantex”

Abstract

This research project proposes a Process Management Model for the jeans washing and dyeing company "DAYANTEX". Where, it was evidenced that the main problem presented by the organization is the lack of coordination, standardization, and control with respect to the execution of activities for the development of operational processes; This is mainly because, mainly, the operators do not have a documentation system where the operations, processes, and procedures that must be carried out are justified, resulting in the generation of unproductive times, execution of tasks empirically, delays in delivery times. , ignorance of responsibilities, and lack of compliance with customer requirements. In this regard, an analysis of the initial situation of the company has been carried out through direct observation, the process methodology, and the application of an unstructured interview with the general manager, which resulted in the identification of the 5 products that the company puts at the service of the community; In addition, the one that is considered to be in greatest demand was delimited based on an ABC analysis. Next, a recognition of the main processes that are developed in the company was carried out, which were reflected through the process map. Regarding the operational processes, the information was collected through the management tools, which were process sheets that describe the elements that make up the production, flow charts, synoptics, and analytics; likewise, control indicators and a study of times that establishes the standard time of the development of the processes were specified. Ultimately, process and procedure manuals were designed, which will make it possible to provide an improvement proposal to the organization, demonstrating in a structured way each of the guidelines that must be considered to optimize operations and guarantee the standardization of processes