Modelo de Gestión por procesos para los talleres tecnológicos FISEI

Abstract

The lack of an organizational and operational structure, the ignorance of the processes that intervene in the provision of services of the Research, Innovation and Technological Development Workshops - FISEI has been the main cause for not executing the services they offer in a standardized manner. This is how this research aims to establish a process management model for its proper functioning in the development of its activities. For the execution of the present investigation, the PRISMA methodology was used as a search analysis tool and information collection, in this way an appropriate management model was determined for the context of operation of this site, so that through the identification of the processes in the provision of services of the technological workshops, the characterization of these, the design of the flow charts and their procedures, a vertical organizational structure was established due to the scarce personnel that the technological workshops have in order to that the processes and their respective activities are led by an administration and linked to the management and external departments that are part of the process in the provision of services. With this research, an appropriate process management model was established, agile, oriented to continuous improvement and with a standardized structure for its correct operation.