Desarrollo de un sistema de gestión de calidad basado en la ISO 9001:2015 para mejorar la producción de una empresa de calzado

Abstract

Industrial development and shoe's market competitiveness have induced companies to implement quality systems for improving their processes. For this reason, Messi shoe's company which doesn't have its processes standardized, has seen the need to improve its production process to be more competitive in the market with quality products. The study objective is to develop a Quality Management System based on ISO 9001:2015 to improve production. Maturity level matrix, standard requirements and a statistical analysis were used for maintaining the production process under controlled conditions. The current maturity level is evaluated relative to the seven quality principles with a value of 2.47 in a system that should improve the processes towards the client, the implementation level of the standard with a low overall rating of 12%. Subsequently, quality management system is developed to meet all the requirements of the standard. A quality manual with procedures and instructions is developed, with emphasis on production control and non-conforming outputs in which quality criteria are defined. In this context, statistical quality control is proposed with an ideal double sampling plan, the use of run charts, Pareto diagram, p and np control charts, 4 monitoring indicators are proposed: quality index by defects kind, accepted lots, rejects per batch and reject production index. Results show descriptively an implementation level of 68.13% and a maturity level of 3.53 with a system that meets the needs and expectations of customers.