Jurisprudencia y Ciencias Sociales

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Autor/a: search.filters.author.Díaz Santo, Kevin EduardoTema: search.filters.subject.CULTURA ORGANIZACIONAL

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    Item type:Ítem,
    Mediación y la Cultura Organizacional
    (Universidad Tècnica de Ambato, Facultad de Jurisprudencia y Ciencias Sociales, Carrera de Trabajo Social, 2024-08)
    Díaz Santo, Kevin Eduardo
    ;
    Naranjo Ruiz, Viviana Fidencia
    Mediation is a method that allows satisfactory agreements to be reached and organizational culture is an essential element in institutions and organizations. However, both variables have not had the necessary development, despite the positive impact they bring with them. The purpose of the present research is to determine the incidence that mediation has on organizational culture in the GADM Santiago de Píllaro institution. The methodology to which this study was directed was quantitative, descriptive and correlational. Forty-two public servants, both male and female, participated in this study. They were assessed with the “Denison Organizational Culture Survey” instrument, which assesses 12 dimensions strongly encompassing the two variables of interest: mediation and organizational culture. The results obtained determined that large part of the members of the institution possess similar characteristics linked to the appropriate performance of their functions on the job. However, an increasing trend towards problem generation within the organization was also observed. This demonstrates that mediation, as an alternative dispute resolution method, is an indispensable resource for the institution. When used in conjunction with an appropriate organizational culture, mediation allows for satisfactory coexistence and the achievement of goals or objectives more quickly and efficiently. Mediation not only facilitates conflict resolution, but also promotes a more collaborative and harmonious working environment. By resolving disputes constructively and equitably, employees feel more valued and understood, which improves morale and job satisfaction. In addition, a solid organizational culture, which fosters open communication, trust and mutual respect, reinforces the benefits of mediation. In the context of the GADM institution Santiago de Píllaro, the implementation of mediation strategies can significantly contribute to strengthening organizational culture. This, in turn, can lead to an improvement in the overall performance of the institution, as employees will be more motivated and committed to their tasks. Mediation can help identify and address underlying problems before they become major conflicts, allowing the organization to function more fluidly and effectively