Ingeniería en Sistemas, Electrónica e Industrial

URI permanente para esta comunidadhttp://repositorio.uta.edu.ec/handle/123456789/1

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Tema: search.filters.subject.ODOO

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  • Miniatura
    Item type:Ítem,
    Chatbot basado en procesamiento de lenguaje natural para tareas de soporte técnico en la empresa Mivilsoft S.A.
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información., 2026-07-03)
    Ballesteros Moya, David Augusto
    ;
    Aldás Flores, Clay Fernando
    ;
    Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información.
    This project arises from the need for a system that preserves the fluidity of the communication channels preferred by clients while centralizing the collected information to enable traceability and auditing. To achieve this, the project leverages modern technologies based on artificial intelligence. The project included an assessment of the company’s needs and the resources available to address them. Based on this analysis, it was determined that the solution would be implemented as an Odoo module integrated into the system currently in operation, incorporating technologies such as LangChain and pgvector to enable artificial intelligence capabilities. Additionally, a literature review was conducted on technologies, software architectures, and best practices related to the use of natural language models. The resulting system is capable of maintaining a conversational interaction with the user and, based on the user’s needs and the given context, can make decisions such as registering a new support ticket, responding to user inquiries, or retrieving information about tickets related to a specific issue.
  • Miniatura
    Item type:Ítem,
    Desarrollo de un módulo de integración de whatsapp multicuenta en ODOO para centralizar la comunicación del equipo de ventas de Impaldiesel Cia. Ltda.
    (2026-01)
    López Pillajo Christian Neptalí
    ;
    Torres Valverde Leonardo David
    ;
    Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software
    This degree project addresses the design and implementation of a multi-account WhatsApp integration module for commercial management at the company Impaldiesel Cía. Ltda., located in the city of Ambato. The project arises from the need to centralize and optimize the communication of the sales team, which previously operated with multiple WhatsApp accounts distributed across personal devices, leading to information loss, lack of traceability, duplicated efforts, and limitations in decision-making based on reliable metrics. The methodology applied is based on an agile approach using Kanban, enabling iterative development. A detailed requirements analysis was conducted through interviews with management and a review of internal processes, identifying the specific needs of the system. The module integrates a Node.js API using the whatsapp-web.js library and is incorporated into Odoo 16, enabling simultaneous management of multiple accounts, structured conversation logging, file exchange, access to the product catalog, and the use of predefined messages to standardize communication. The results demonstrate significant improvements in operational efficiency, achieving complete centralization of commercial communication, full traceability of the customer service process, and a substantial reduction in information loss. Additionally, the implemented dashboards allow real-time supervision and strengthen managerial decision-making. Functional validation confirmed compliance with the established requirements.