Ingeniería en Sistemas, Electrónica e Industrial

URI permanente para esta comunidadhttp://repositorio.uta.edu.ec/handle/123456789/1

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Autor/a: search.filters.author.Ballesteros Moya, David AugustoTema: search.filters.subject.INTELIGENCIA ARTIFICIAL

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    Item type:Ítem,
    Chatbot basado en procesamiento de lenguaje natural para tareas de soporte técnico en la empresa Mivilsoft S.A.
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información., 2026-07-03)
    Ballesteros Moya, David Augusto
    ;
    Aldás Flores, Clay Fernando
    ;
    Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información.
    This project arises from the need for a system that preserves the fluidity of the communication channels preferred by clients while centralizing the collected information to enable traceability and auditing. To achieve this, the project leverages modern technologies based on artificial intelligence. The project included an assessment of the company’s needs and the resources available to address them. Based on this analysis, it was determined that the solution would be implemented as an Odoo module integrated into the system currently in operation, incorporating technologies such as LangChain and pgvector to enable artificial intelligence capabilities. Additionally, a literature review was conducted on technologies, software architectures, and best practices related to the use of natural language models. The resulting system is capable of maintaining a conversational interaction with the user and, based on the user’s needs and the given context, can make decisions such as registering a new support ticket, responding to user inquiries, or retrieving information about tickets related to a specific issue.