La gestión de calidad y la formalización de procesos de educación superior: un estudio descriptivo de corte transeccional en unidades de titulación de la provincia de Tungurahua

Abstract

It is recognized that one of the most important factors that occupies a quality management system within any public or private institution; remains a fundamental part of the most important research in the line that occupies the issue of quality. It has been taken into account that within the institutions of higher education, in the management of the Titling Units of each of the careers offered by each institution, there is a deficit in the formalization of processes in which they perform for the graduation lines of the students. Considering the deficit that the degree units are obtaining, the main objective of this study is to develop a quality management system that contributes to the formalization of quality processes in the degree units of higher education institutions. with the management of the model of the (ISO 9001: 2015, September 2015). This proposal of the quality management system has been validated within 26 careers of four different Universities of the city of Ambato: Technical University of Ambato, Indoamerican Technological University, Pontifical Catholic University of Ecuador-Ambato Headquarters and the Regional Autonomous University of Andes. The results obtained from the work are constituted by: quality policy, quality objectives, indicators for project management, scoring system (level of maturity). The proposal to develop a quality management system makes it possible to analyze, correct and verify each of the steps that the degree units have for each job with its responsible person.