Diseño de un sistema de gestión por procesos con enfoque en sostenibilidad en la empresa Jambi Kiwa

Abstract

The Jambi Kiwa company dedicated to the production of herbal teas from aromatic and medicinal plants does not have a defined process management system. Through an initial diagnosis, weaknesses were identified in the standardization of activities, lack of formal documentation, absence of key indicators and empirical execution of operations, which limits the efficiency, traceability and sustainability of its production processes. In search of addressing these limitations, a survey, analysis, description and documentation of all operational processes was carried out, from the receipt of raw materials to the storage of the final product. Technical sheets, flow charts, IDEF0 diagrams, performance indicators and control formats were developed. This documentation was articulated in a procedures manual that details in a structured manner the activities, responsible parties, controls and resources necessary to guarantee continuous improvement and compliance with quality and sustainability standards. The proposal allows Jambi Kiwa to optimize the use of resources, enhance workflow, reduce operational losses and ensure a competitive final product. In addition, it facilitates staff training, standardizes operational practices and allows institutional strengthening, becoming a key tool for decision-making and the evolution of the company towards a sustainable production model.