Optimización de eficiencia operativa en recolección de pedidos mediante solución tecnológica móvil de trazabilidad.

Abstract

In the competitive world of intralogistics, characterized by increasingly rigorous operational demands, efficiency in storage and distribution processes has become a strategic factor for organizations. This research work addresses a critical problem present in numerous Ecuadorian companies: deficiencies in the product collection or picking process, derived from the use of manual methods, paper-based records, and connectivity limitations in warehouse environments. These conditions generate operational delays, increase the probability of human errors, and directly affect business productivity and profitability. In response to this reality, the research proposes the development and implementation of a technological solution based on a mobile application designed under a hybrid offline/online architecture. Through the use of the .NET MAUI ecosystem, the tool allows operators to perform scanning, validation, and inventory activities even in areas with limited or nonexistent network access. Subsequently, once connectivity is restored, the information is automatically synchronized with the central ERP system, guaranteeing the integrity, traceability, and real-time updating of data. The evaluation of the technological tool demonstrates that the proposed solution optimizes logistics processes, reduces economic losses caused by returns and unproductive times, and strengthens organizational competitiveness through the digital transformation of warehouse operations.