Sistema de gestión por procesos para la fabricación de unidades de rescate dentro de la empresa carrocera Bomcar

Abstract

This research proposes a process management system for the manufacturing of rescue units at the coachbuilding company BOMCAR, specifically within the production area. Six processes were identified: mechanical, electrical, quality control, hydraulic, finishing, and delivery. To undertake this project, an analysis of the current situation was conducted, collecting information through various tools such as employee surveys, a semistructured interview with the company's manager, and frequent visits to the organization. Consequently, processes were mapped and standardized using process sheets, characterization, analytical flowcharts, synoptic flowcharts, and the design of work instructions for each process. Finally, as a solution to the identified problem primarily the disorganization and lack of standardization of processes in the production area for the manufacturing of rescue units a manual of processes and procedures has been designed. This manual describes and details all tasks and activities performed in each process, making it highly useful for the company’s operational staff. This research will be of great assistance in achieving better efficiency and optimization of production, aiming to provide high-quality products for BOMCAR’s customers.