Sistema web de gestión documental para el desempeño operativo en procesos de calidad de producto en el área de calidad de la Empresa Eléctrica Ambato Regional Centro Norte S.A. (EEASA)

Abstract

Inefficient information management in the electric sector, characterized by manual and decentralized processes, compromises service quality and regulatory compliance. At Empresa El´ectrica Regional Ambato Centro Norte S.A. (EEASA), which operates in Tungurahua, Napo, and Pastaza, the integration of technical and operational data across multiple zones is hindered by high demand and disorganized documentation, leading to delays, errors, and information loss.

To address this issue, a web-based system was designed and implemented to optimize technical document management by centralizing and consolidating data, enhancing traceability, and streamlining information integration across zones. This solution improves operational efficiency and strengthens regulatory compliance in EEASA’s quality department.

The development followed the Extreme Programming (XP) agile methodology, using technologies compatible with EEASA’s infrastructure: Angular and Spring Boot for a scalable architecture, Oracle Database for data management, and Oracle WebLogic for deployment. Requirements gathering was conducted through technical interviews based on the IEEE Std 830-1998 standard.

The system’s implementation reduced the time required for receiving, consolidating, merging, and tracking information by 51.3 %, optimizing resources in the quality department and improving the evaluation of electric product quality attributes.

This system establishes an efficient and sustainable document management model, reinforcing EEASA’s commitment to operational excellence and regulatory compliance.