Sistema de gestión por procesos en el área administrativa con enfoque de sostenibilidad en la EPM-GIDSA.

Abstract

This research proposes the design of a Process Management System for the administrative area of the Municipal Public Company for Integral Solid Waste Management of Ambato (EPM-GIDSA). The system focuses on the administrative procedures of the Planning and Business Management macroprocess, based on an integral methodology aimed at strengthening the articulation between planning and budgeting. It is also grounded in the guidelines of ISO 9001:2015 with the purpose of documenting activities, responsibilities, and objectives through indicators that allow measuring organizational performance and sustainability. To fully understand the company’s reality, its current practices were first analyzed through the collection of relevant information. Then, the administrative processes were mapped to identify how the institution is organized, how its ordinances and statutes operate, and how these elements interact with one another. During this assessment, sustainability criteria were also applied, incorporating environmental indicators such as energy consumption under ISO 50001, the use of certified materials, and compliance with ecological regulations. Additionally, economic and social aspects were considered, including the presence of ethical codes, training programs, and inclusive employment policies. This approach allowed not only to diagnose the processes, but to do so from a more responsible and sustainable perspective. Through this process mapping and the development of flowcharts, the absence of control mechanisms over the activities carried out within the organization is identified. Therefore, indicators are developed to evaluate, measure, and improve the performance of these activities. Finally, the preparation of procedures manuals enables the company to significantly enhance its management by clarifying how procedures are interrelated, thus providing greater understanding of the sequence of activities and the risks associated with each one.