Sistema web automatizado para optimizar la gestión de citas en el Centro de Fisioterapia Fisioslim

Abstract

Manual appointment management in healthcare centers can lead to various issues, including disorganization, wasted time, and inefficient allocation of resources. At the FisioSlim physiotherapy center, this challenge was evident in the difficulty of coordinating appointments between professionals and patients, negatively impacting both internal operations and the overall patient experience. To address this need, a web-based system was developed to systematize appointment scheduling, optimizing the use of available resources and enhancing service delivery. The system's development was based on a prior analysis to select the most suitable tools, employing modern technologies for both frontend and backend, alongside a relational database model. An efficient scheduling algorithm was implemented to ensure logical and organized appointment distribution, considering real-time availability of consultation rooms, shifts, and professionals. During the validation phase, a survey was conducted among system users to assess their perception regarding ease of use, effectiveness, and platform design. The results showed a high level of user satisfaction, highlighting improvements in the patient experience throughout the scheduling process. This project enabled the automation of appointment management within the physiotherapy center and established a technological foundation that can be expanded in the future with complementary functionalities.