Redes de apoyo y el desempeño laboral en los empleados administrativos del Instituto Superior Tecnológico Misael Acosta Solís

Abstract

This research focused on analyzing the relationship between support networks and job performance among the administrative staff of the Misael Acosta Solís Higher Technological Institute (ISTMAS). The study aimed to identify the impact of these networks on the efficiency and well-being of the personnel. Methodologically, a quantitative approach was adopted, utilizing descriptive and correlational levels of investigation. Data collection was carried out through a structured survey using a census sampling method, applied to all 35 administrative employees of the institution. The main results obtained revealed a marked contrast between the solidity of the informal support networks (family and friends) and the inconsistency of the formal networks (supervision and colleagues). Informal networks were perceived as highly effective sources of consolation, confidence, and decisional support. Conversely, although overall job performance was high in planning and time management, vulnerabilities were identified in the ability to establish priorities and sustained efficiency. The study concluded that the strength of the extra-work support acted as a psychosocial buffer, maintaining the personnel's intrinsic motivation and positive attitude. However, the insufficiency and polarization of the supervisor's formal support negatively influenced the employees' ability to optimize prioritization and maintain constant efficiency in their tasks. Finally, it was recommended to implement a training program for supervisory personnel focused on supportive leadership and priority clarification, aiming to transform the formal network into a consistent source of support and elevate the quality of institutional performance