Diseño de un sistema de gestión según la Norma Iso/Iec 17025:2018 para el laboratorio de control de calidad de agua potable del Gad Pelileo

Abstract

The reliability of the results issued by quality control laboratories is essential for protecting public health and ensuring proper water resource management. To guarantee this reliability, implementing a management system under the NTE INEN-ISO/IEC 17025:2018 standard is an effective strategy for standardizing laboratory activities and ensuring the quality of tests and calibrations. Therefore, the objective of this research was to design a quality management system aligned with the requirements established by the standard for the GAD Pelileo Drinking Water Quality Control Laboratory. This study was developed using a bibliographic, applied, and field approach. The applied research allowed procedures and records to be structured according to the requirements of the standard; the document review facilitated the regulatory analysis and the development of the theoretical framework; and the fieldwork facilitated the assessment of the laboratory's initial situation. The initial diagnosis was based on the SAE self-assessment questionnaire, which considers the requirements of NTE INEN – ISO/IEC 17025:2018, as well as the identification of the laboratory's current processes and operational needs. Based on the results obtained, a quality manual, procedures manual, process characterization, risk matrix, and process map were designed, comprising a total of 9 processes and 26 procedures, which establish the necessary guidelines to improve the technical competence of the laboratory in line with the requirements established by the standard.