Modelo de Gestión por procesos sostenible en el área productiva de la empresa Andrews Jeans.

Abstract

This study developed a sustainable process management model to improve the functioning of the production area at Andrews Jeans. The research arose from a lack of standardisation, inefficient use of resources and frequent variations in quality, problems that affected the company's costs and competitiveness. The aim of this work is to structure a process management model that integrates operational and sustainable practices. To this end, qualitative and quantitative techniques were applied with the support of interviews, direct observation, document analysis, and operational records. These techniques made it possible to examine the entire production chain, from the receipt of raw materials to storage. Tools such as process sheets, flowcharts, ABC matrices, sustainability checklists, and FMEA risk assessment instruments were used for the analysis. The results showed that the company operated with empirical procedures, poor measurement of indicators and high levels of waste, especially in cutting, riveting/buttoning and broaching. Standardization made it possible to define activities, responsibilities and controls in each process. In addition, the proposal incorporated sustainability criteria aimed at managing waste and optimising resources. The process manual compiled the entire operational structure and became the main internal management tool. The proposed model improved traceability and provided an orderly basis for future improvements in efficiency and sustainability.