Sistema de Gestión de Calidad en el desarrollo de la Facultad de Ciencias Administrativas de la Universidad Técnica de Ambato

Abstract

The Faculty of Administrative Sciences of the Technical University of Ambato is an academic unit of higher education that is dedicated to the training of professionals of third and fourth level with critical thinking capable of leading the changes that occur in the social and economic environment and to promote the sustainable development of the country's companies. The same has two careers that are: Business Organization and Marketing and Business Management. When dedicating itself to the formation of professionals it is necessary that its administrative and academic processes are well defined, the present research work has allowed us to know if the Faculty has a model for the standardization and systematization of processes that respond efficiently, through the opinion of both its internal and external customers. The data from applied research indicate that several aspects need to be corrected, including improving the quality of the education provided, this in direct relation to the teachers and teach their, as regards the processes there isn´t adequate standardization and systematization. Therefore, the proposal is the design of a Quality Management System based on the ISO 9001: 2015 standard, oriented to the continuous improvement of each of the processes that the Faculty has, in addition to improving competitiveness and profitability significantly. Through identification of the needs and expectations of the clients, creating an organizational culture and committing to all the members of the same.