Sistema de gestión de calidad basado en la Norma Iso 9001:2015 para la empresa “Dimarteck Cia. Ltda” de la ciudad de Ambato

Abstract

The present research project focuses on the design of a Quality Management System (QMS) according to ISO 9001:2015, for the company "DIMARTECK. CIA. LTDA", dedicated to the production of laminates products for the footwear industry. The main objective of the system is to improve the quality of the products and increase customer satisfaction through the optimization of the processes and methods used. This study describes the current situation of the company, detailing the functions it performs. Subsequently, an internal audit is performed using a checklist to determine the degree of compliance of the organization with respect to the requirements of ISO 9001:2015, where the criteria related in chapters 4 to 10 of the standard are evaluated. The results show that the company complies with 30% of the requirements, which generates a low overall rating of the QMS, since both productive and administrative activities are executed empirically and without adequate documentary support. Finally, the necessary documentation for the Quality Management System is prepared, which includes procedures, matrices, records, formats and instructions aligned with regulatory requirements. All this information is structured in a quality manual, which serves as a reference to implement, maintain and improve the QMS. Through this system, the company benefits from the optimization of its processes, improving product quality and strengthening its competitiveness in the market.