Help desk basado en la arquitectura modelo vista controlador (MVC) para la gestión de servicios en el área administrativa de la empresa Gala Importaciones Cía. Ltda.

Abstract

Technological advancements play a crucial role in business operations; through the use of information systems, companies enhance the control of their core activities. This study addresses the design and implementation of a Help Desk system based on the Model-View-Controller (MVC) architecture to optimize service management withinthe administrative area of Gala Importaciones Cía. Ltda. The main objective was to develop a technological solution capable of centralizing, automating, and streamlining processes related to the management of requests and administrative tasks. During the project's development, agile methodology is applied RAD, facilitating iterative implementation and quick adaptation to the specific requirements of the company. The research identified the key processes within the administrative area and successfully integrated them into a platform that improves the traceability, organization, and analysis of operations. The results demonstrate that the Help Desk system significantly contributed to optimizing response times, improving service quality, and centralizing relevant information, thereby increasing the company's operational efficiency. It is essential to strengthen the system by integrating it with other enterprise tools, enhancing security measures, and ensuring ongoing staff training to maximize the system's potential. This project represents a technological advancement that addresses Gala Importaciones' organizational needs and lays the groundwork for future improvements in business management.