Aplicación web para la gestión de información e indicadores de calidad en la implementación de un plan de mejora continua por parte de la Dirección de Gestión de Calidad de la Universidad Técnica de Ambato

Abstract

The Quality Management Directorate of the Technical University of Ambato faced challenges in quality management due to the lack of centralized data, inconsistencies in information collection, and delays in the manual calculation of indicators, which led to delays in strategic decision-making. To address this issue, the project aimed to develop a web application to manage information and calculate quality indicators efficiently, optimizing the processes of the Quality Management Directorate. The purpose of the application is to centralize data, validate its consistency, and automate analysis through interactive dashboards, using modern technologies such as Golang for the backend and Svelte for the frontend. The Extreme Programming methodology enabled agile iterations and adaptations based on constant user feedback, ensuring a user-centered development process. As a result, the processing time has been reduced from 35.5 hours to approximately 6 hours, representing an 83% reduction through the use of the system. Additionally, the accuracy of the indicators has improved, and continuous monitoring of academic quality has been facilitated. The project has strengthened the institution's ability to implement efficient improvement plans and make strategic decisions based on reliable and up-to-date data.