Comunicación asertiva del personal de enfermería con familiares de pacientes hospitalizados

Abstract

Introduction: The present investigation is associated with the perception of the relatives of hospitalized patients in relation to the assertive communication of the nursing staff. Objective: To analyze the assertive communication of nursing staff with relatives of patients hospitalized at Hospital General Puyo in the period from September 2022 to November 2022. Methodology: The focus of this research is qualitative, cross-sectional design and descriptive in scope., the same one that took place at the Puyo General Hospital. The sample is made up of ten relatives of hospitalized patients who agree to participate in the study. Results: It is observed that 100% of the respondents fully agree that nurses use simple language when answering any concern of the family member, in addition 75% fully agree that nurses talk with family members, guide them, respond in a courteous manner and explain the care received by their hospitalized family member in the intensive care area. Conclusions: The emotional support of the nursing staff towards the relatives and the patient presents a positive perspective, from the relative's point of view, which is reflected in the answers to the questions, which correspond between 65-95% in total. agree and agree, since the relatives, considering that the nurses encourage them, come to reassure and show interest in their emotional state.