Percepción de los familiares del paciente quirúrgico respecto a la comunicación del personal de enfermería

Abstract

The perception process allows us to experience the world around us, the use of communication techniques can improve the satisfaction of patients' relatives, reduce anxiety and stress, as well as effective communication between nurses and patients/relatives it is one of the most important elements to improve hospital stay and treatment compliance. The objective was to determine the perception of the relatives of the surgical patient regarding the communication of the nursing staff, through the application of semi-structured interviews. A descriptive design with a qualitative approach was used, framed in the phenomenological paradigm, a semistructured interview was applied, with a duration of approximately 15 to 20 minutes, with an intentional convenience sampling, which justifies the selection of 20 relatives. of surgical patients recruited on the outskirts of a public hospital, where information saturation was reached. For the analysis of the data, a graph was prepared to represent the responses of the participants according to the categories previously established by the authors. It is concluded that in all the categories the informants, that is, the relatives of the surgical patients, expressed negative responses towards the effective communication of the nursing staff, which makes us aware that the health personnel must be more empathetic and social. with users and the family environment, in order to meet the objective of providing quality care and warmth.