Manual de procesos en el área administrativa de la unidad de construcción y mantenimiento de la Dirección de Obras Públicas del Gad Municipal Cantón Latacunga

Abstract

The administrative problems present in the institutions influence the generation of conflicts, inconveniences and bad communication. The objective of this research is the elaboration of an Administrative Processes Manual for the Construction and Maintenance Unit of the Public Works Directorate, the problema arises from the lack of information and structuring to carry out the development of the administrative process that will be executed later on. The methodology applied in the study process is qualitative and investigative, since all the necessary information has been collected to be able to carry out the work. The type of research carried out is field research, so allowing for direct information on the problems identified, and flow charts are used to better understand the description and análisis of each process. The research techniques used are direct interviews with the head of the unit and to survey of the unit employes. Information collection sheets are used, which will be used to gather information and prepare the manual. The proposal is based on the administrative processes that are carried out in the administrative área of the unit, the respective flowchart is included; where the employe will be able to know the flow of the procedure to be executed. This will achieve that new personel and those who do not comply with the job profile will have knowledge of the process to be followed. The manual will avoid, as far as posible, that the work is done empirically by the employe.