Modelo de gestión por procesos en el área de producción de la empresa lácteos AMILAC

Abstract

Process management is the first step to improve performance levels of them within an organization, by virtue of which the standardized information guidelines allow adding value to processes, products, goods or services, so that there is a focus on continuous operations improvement for the sole purpose of meeting the needs or even exceed the expectations and / or requirements of customers. Through this research the development, a process management model is proposed for the yogurt production line of "Lácteos AMILAC" company. In which, it was evidenced that the main problem of the organization is related to the work methods used by the operators to carry out their operations, since they are developed without an adequate control, due to poor organization of work; generating delays and errors in the production because of the lack of well-defined and standardized procedures, reflecting in waste for company. In such virtue, we started with a survey of the information and processes in order to make a diagnosis of the current situation of the company. In this survey it was identified that the yogurt production line is made up of the phases of preparation, mixing, packaging, and storage; and each of these phases is composed of their respective sub-processes, which were reflected in a process map of the organization, together with the strategic and support processes of the company. Finally, to generate the proposal for improving the production process, a procedures manual was prepared to standardize yogurt manufacturing operations through procedures, registers and instructions that will serve to train and guide personnel, while increasing productivity and optimizing company resources.