Sistema de gestión por procesos en el laboratorio cosmético Omegalab

Abstract

This research proposes the development of a Process Management System for Omegalab Cosmetic Laboratory that will contribute favorably with workflow transformation by processes in an efficient and effective way, using this methodology the microenterprise can identify the productive activities, establish the relevant documentation, maintain control over its processes and participate in the continuous improvement as an organization. The processes identification currently being carried out in the microenterprise through direct observation together with an interview with the owner manager and surveys of workers showed that the organization maintains traditional methods, it does not have a process approach and activities carried out by the workers are not documented and are executed empirically, generating a lack of control that affects the results of the microenterprise. In accordance with the current situation, an analysis of the processes carried out in the organization was done, which were classified and captured in a process map. For production processes of most sold products, their elements were identified, their flow charts and detailed information was collected, in addition a time study was developed to complement the standardization and maintain the cycle time of each established process. As a result, a manual of processes and procedures was developed, detailing in an organized and structured manner how the analyzed processes will be executed, in addition to maintaining control through process indicators and ensuring compliance with the standardization. In this way, the microenterprise has certain characteristics that allow it to apply for a Good Manufacturing Practices certification.